Visitor Experience Co-ordinator The Laskett Gardens, Much Birch, Herefordshire The Organisation Perennial is the nation's only charity dedicated to helping people in horticulture. Together with our network of partners, we provide free support, information, advice, financial assistance and services for horticulturalists and their loved ones experiencing illness, disability, bereavement, family breakdown and financial difficulties. We have a real focus on improving the health and wellbeing outcomes of people working in horticulture and have an ambitious preventative strategy to create better futures for people working in horticulture. The Laskett is a uniquely autobiographical garden that acts as a celebration of the arts through the experience of a lifetime in the Herefordshire countryside. This remarkable garden that never stands still sets a moving scene for special events, aesthetic tours and the exclusive Laskett picnic. Sir Roy Strong gifted The Laskett to Perennial in 2021 to help people in horticulture. Created with his late wife Julia Trevelyan Oman, every part has a story to tell of the love of a very happy marriage and the creative landmarks of their lives. We are currently seeking a Visitor Experience Co-ordinator to join our team on a part-time basis for a seven month fixed term contract. The hours will typically be 10.00am 5.30pm Tuesday, Wednesday and Thursday. The Benefits - Salary of £12.31 per hour - 25 days holiday, plus Bank Holidays (pro rata) - Pension - DIS benefit (3x salary) (pro rata) - Sickness pay (pro rata) - Well-established flexible policies, including the ability to have extra unpaid leave (pro rata) - Time off for dependants (pro rata) This is a wonderful opportunity for a people-focused and organised individual with experience in a public facing role to join our welcoming organisation. Working in a unique and inspiring setting, youll be at the heart of our beautiful, historic garden that tells a touching story of creativity, love and heritage, all while contributing to a dedicated charity with a real purpose. So, if you have a passion for creating exceptional visitor experiences, apply today and help make every visit to The Laskett Gardens unforgettable The Role As a Visitor Experience Co-ordinator, you will be responsible for ensuring a welcoming and enjoyable experience for visitors at The Laskett Gardens. Working closely with volunteers to maintain smooth daily operations, you will co-ordinate visitor bookings, manage the tea room and gift shop and order supplies. Supporting visitor engagement, you will respond to queries, help visitors find their way around the gardens and facilities and create a friendly, welcoming environment for all. You will also manage admission processes, process payments through POS tills and ensure stock levels are maintained for both the catering provision and retail merchandise. Additionally, you will: - Liaise with the Leatherhead office to ensure the gift shop is well-stocked - Manage and support volunteers to ensure an excellent visitor experience - Co-ordinate and facilitate on-site events - Arrange volunteer rotas - Promote our membership scheme About You To be considered as a Visitor Experience Co-ordinator, you will need: - Experience working in a public facing role - Excellent interpersonal and motivational skills - Good organisational skills Closing date : 11th March 2025 Interview date : 18th March 2025 Other organisations may call this role Visitor Services Co-ordinator, Guest Experience Co-ordinator, Visitor Engagement Officer, Tourism Co-ordinator, Visitor Operations Co-ordinator, or Customer Experience Co-ordinator. Webrecruit and Perennial, Gardeners' Royal Benevolent Society are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if youre looking for an engaging role in a beautiful setting as a Visitor Experience Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. ADZN1_UKTJ