DESCRIPTION We are looking for a talented Customer Service Representative Order Fulfilment to join our team specializing in Supply Chain Planning for Cummins in Redditch, Worcestershire, United Kingdom. This is a 12-month fixed term opportunity for maternity cover. In this role, you will make an impact in the following ways: - Manage the end-to-end order life cycle for assigned customer accounts, ensuring timely and accurate order fulfilment while addressing customer inquiries and escalations. - Act as the single point of contact for customers, handling order processing, scheduling, and shipping queries with a focus on prompt resolution. - Perform order management tasks, including order entry, modifications, invoicing, and managing logistics documentation to support seamless order throughput. - Provide consultative support to customers, offering guidance on lead times, availability, minor technical issues, and organizational policies. - Collaborate with internal teams (production, planning, materials, sales, warehouse, and logistics) to ensure efficient order processing and alignment with financial targets. - Support the development and enhancement of customer-centric practices, including documenting best practices and proactive communication strategies. - Participate in continuous improvement initiatives to optimize departmental processes and enhance the overall customer experience. - Occasionally represent the company during customer visits, fostering strong relationships and providing in-depth support for their order lifecycle needs. RESPONSIBILITIES To be successful in this role you will need the following: - Native fluency in Russian and English; additional European languages are an asset. - Prior experience in customer service with demonstrated ability to handle customer interactions effectively and take accountability for assigned accounts. - Exceptional verbal and written communication skills to effectively liaise with customers and internal teams. - Ability to multitask, prioritize tasks, and independently manage complex situations with a solution-oriented approach. - Knowledge and experience with MS Office products and ERP systems, ensuring efficient administrative and order management processes. - Approachable, open-minded, and empathetic, with a proactive attitude toward problem-solving and supporting customers. QUALIFICATIONS Education/ Experience: - College, university, or equivalent degree required. - Customer order management experience; customer-facing; supply chain/logistics; international trade experience preferred Job Supply Chain Planning Organization Cummins Inc. Role Category Hybrid Job Type Exempt - Experienced ReqID 2407493 Relocation Package No