Job summary A fantastic opportunity to join our small team at our GP surgery in North Birmingham as a Receptionist, working part time between 0 - 25 hours weekly. Our Receptionists play a vital role as part of a busy team who are the face of the Practice. You will support the medical team aiming to deliver high quality care to our patients. With no two shifts the same your role will be varied, fast paced and rewarding as you will be responsible for making sure our patients are dealt with in an efficient and friendly manner. Previous experience in a GP practice would be advantageous, but full training will be given to the right candidate. Excellent IT skills are a must as you will be dealing with numerous IT systems (SystmOne, AccuRX, Word packages etc.). If you have a can-do attitude, are positive, want job satisfaction and able to multi-task then come and join our team Main duties of the job To provide a friendly welcome to all patients, visitors and callers and act as a main point ofcontact for all general enquiries. You will work as part of the Reception Team, providing general assistance to the whole practice team and contributing to the achievement of its objectives. This role will require you to maintain information and monitoring systems, and to supportthe demands of the service. About us The Coventry and Rugby GP Alliance is a private company limited by shares, wholly owned by local Coventry and Rugby GP practices. As a GP led organisation, we represent 54 GP practice shareholders and cover nearly 420,000 patients. We describe our work in terms of Supporting, Innovating, Developing and Educating - we are on the S.I.D.E. of general practice and we have developed our Operational Plan to describe what we do to ensure that we continue to deliver high quality, accessible and responsive services for both practices and patients. We have identified key areas that we will focus on to build upon and improve our existing services. These are our Strategic Priorities: Clinical Service Improvement & Delivery Clinical Innovation Primary Care Development Practice and Network Support Training and Education Integrated Care Good Governance Hodge Hill Hodge Hill Family Practice is located at Hodge Hill Primary Care Centre, Hodge Hill, which is in the East of Birmingham approximately 4 miles away from the City Centre. The practice has just over 6,000 patients. The practice has a young population when compared to the national average with 35.4% of the practice population aged under 18, compared to the national average of 20.7%. The practice has a smaller percentage of older patients with 7.7% of the patients aged over 75, compared to the national average of 10.1%. Date posted 08 November 2024 Pay scheme Other Salary £11.80 to £12 an hour dependent on experience Contract Permanent Working pattern Part-time Reference number E0046-24-0078 Job locations Hodge Hill Primary Care Centre Roughlea Avenue Birmingham B36 8GH Job description Job responsibilities Job summary: To provide a friendly welcome to all patients, visitors and callers and act as a main point ofcontact for all general enquiries. You will work as part of the Reception Team, providing general assistance to the whole practice team and contributing to the achievement of its objectives. This role will require you to maintain information and monitoring systems, and to supportthe demands of the service. Main Duties: Patient/ Customer Care Arrive in good time to start the session promptly and remain on the premises until allpatients have been seen and/or the session has finished. To meet and greet patients, members of the public and visitors in a friendly and courteousmanner Offer general assistance to the practice team and project a professional, positive and friendlyimage to patients and other visitors, either in person or via the telephone. Facilitate effective communication between patients, members the practice team and CRGPA Ensure an effective and efficient reception service is provided to patients and any othervisitors to the Practice Provide an efficient, courteous and responsive reception and telephone service to the public Participate in new initiatives and future changes in service delivery improvements. Support the Team in promoting equal opportunities in the workplace and delivering serviceswhich are accessible and appropriate to the diverse needs of service users. Actively pursue own personal development and take full advantage of training provided. Appointments Process appointment requests by triaging all calls, dealing sympathetically and assessingpriorities and initiating action as required. Hand completed repeat prescriptions to patients. Play an active role in the co-ordination, and review of patient surveys e.g. Friends and FamilyTest Offer solutions and actively listen to patients to resolve issues. Chaperone during consultations as requested. Check patients in on arrival at the surgery. Check that all patients contact details are correct upon arrival. Monitor flow of patients into consulting and treatment rooms Operations Receive, assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way. Deal with all general enquiries. Collate patient data as directed. Carry out a range of administration duties including word processing and data inputtingduties as required (SystmOne), photocopy and post. Patient Registrations Process new patient registrations and change of patient details, using appropriate systems Ensure that up to date and comprehensive information is available at all times throughliaison with other Team members Facilities Tidy doctors rooms and replenish supplies of forms on completion of sessions. Keeping the reception area tidy and free from obstructions and clutter Keeping the reception well-stocked with stationery and other supplies Have a thorough knowledge of all practice procedures and work in accordance with approved protocols. Ensure building security- have a thorough knowledge of doors/ windows/alarm. Other Tasks Participate in performance review meetings, including taking responsibility for maintaining arecord of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work. Undertake a variety of administrative duties to assist in the smooth running of the serviceincluding the provision of clerical support to clinical staff and other members of the practice team, or any other duties as requested by line manager Contributing to the development and improvement of services to patients Play an active role in the induction/ training of new staff members Support with the delivery of other targeted services delivered by Coventry and Rugby GPAlliance The duties of the post may be reviewed and, if appropriate, changed by discussion with the post holder to ensure the provision of effective and efficient services. Job description Job responsibilities Job summary: To provide a friendly welcome to all patients, visitors and callers and act as a main point ofcontact for all general enquiries. You will work as part of the Reception Team, providing general assistance to the whole practice team and contributing to the achievement of its objectives. This role will require you to maintain information and monitoring systems, and to supportthe demands of the service. Main Duties: Patient/ Customer Care Arrive in good time to start the session promptly and remain on the premises until allpatients have been seen and/or the session has finished. To meet and greet patients, members of the public and visitors in a friendly and courteousmanner Offer general assistance to the practice team and project a professional, positive and friendlyimage to patients and other visitors, either in person or via the telephone. Facilitate effective communication between patients, members the practice team and CRGPA Ensure an effective and efficient reception service is provided to patients and any othervisitors to the Practice Provide an efficient, courteous and responsive reception and telephone service to the public Participate in new initiatives and future changes in service delivery improvements. Support the Team in promoting equal opportunities in the workplace and delivering serviceswhich are accessible and appropriate to the diverse needs of service users. Actively pursue own personal development and take full advantage of training provided. Appointments Process appointment requests by triaging all calls, dealing sympathetically and assessingpriorities and initiating action as required. Hand completed repeat prescriptions to patients. Play an active role in the co-ordination, and review of patient surveys e.g. Friends and FamilyTest Offer solutions and actively listen to patients to resolve issues. Chaperone during consultations as requested. Check patients in on arrival at the surgery. Check that all patients contact details are correct upon arrival. Monitor flow of patients into consulting and treatment rooms Operations Receive, assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way. Deal with all general enquiries. Collate patient data as directed. Carry out a range of administration duties including word processing and data inputtingduties as required (SystmOne), photocopy and post. Patient Registrations Process new patient registrations and change of patient details, using appropriate systems Ensure that up to date and comprehensive information is available at all times throughliaison with other Team members Facilities Tidy doctors rooms and replenish supplies of forms on completion of sessions. Keeping the reception area tidy and free from obstructions and clutter Keeping the reception well-stocked with stationery and other supplies Have a thorough knowledge of all practice procedures and work in accordance with approved protocols. Ensure building security- have a thorough knowledge of doors/ windows/alarm. Other Tasks Participate in performance review meetings, including taking responsibility for maintaining arecord of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work. Undertake a variety of administrative duties to assist in the smooth running of the serviceincluding the provision of clerical support to clinical staff and other members of the practice team, or any other duties as requested by line manager Contributing to the development and improvement of services to patients Play an active role in the induction/ training of new staff members Support with the delivery of other targeted services delivered by Coventry and Rugby GPAlliance The duties of the post may be reviewed and, if appropriate, changed by discussion with the post holder to ensure the provision of effective and efficient services. Person Specification Experience Essential Experience of Microsoft Office applications Experience of team working Desirable Customer service experience Working in a public reception environment Working with SystmOne Previous receptionist experience Previous administration experience Qualifications Essential Educated to GCSE level or equivalent NVQ or equivalent in Administration/Customer Service Desirable ECDL or equivalent Person Specification Experience Essential Experience of Microsoft Office applications Experience of team working Desirable Customer service experience Working in a public reception environment Working with SystmOne Previous receptionist experience Previous administration experience Qualifications Essential Educated to GCSE level or equivalent NVQ or equivalent in Administration/Customer Service Desirable ECDL or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Coventry And Rugby GP Alliance Address Hodge Hill Primary Care Centre Roughlea Avenue Birmingham B36 8GH Employer's website https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)