Interview date:To be confirmed after shortlisting
At Riverbank we support adults with learning disabilities and/or autism who may also live with additional complex, physical or health needs.
Main duties of the job
We provide care to customers throughout the year and as a Support Worker you will perform your duties in a person-centred manner, promoting well-being, choices, dignity and independence.
You will support customers with personal care needs, social daily living skills and leisure or work activities.We work with those attending the service to identify and achieve their personal identified outcomes, supporting in a variety of activities within the service or the local community.
We will provide regular training opportunities to support you in this role and you will be supported to undertake a 26-week probationary period with regular meetings throughout this period to monitor progress.
About us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.
Job responsibilities
Specific duties and responsibilities include:
Work in a person-centred way with customers and promote their wellbeing, choices, dignity andindependence. This will be achieved through the key-worker system.
Planning activities for and with customers, taking into account differing needs, wishes andpreferences.
Creation of menus taking into account medical conditions, wishes, preferences, diets, etc
Support customers either living in their own home, or whilst visiting the settings.
Where appropriate, support customers to understand and maintain their tenancies, or licenceagreements.
Support customers moving into or out of the property; to be involved in the planning, preparationand execution of the move, or stay at short break services.
Encourage and support customers in their personal, social (including religious), and leisure andwork activities.
Support customers maintain and develop relationships.
When required undertake sleeping-in duties or waking night duties on the premises.
Act as a link person between the customer and work, college or leisure establishments andadvising those establishments as necessary on the requirements or needs of the customer.
Provide emotional and practical support for customers with everyday issues or when customersare faced with more difficult decisions or experiences.
Assist/support customers with all aspects of their financial and home management so thatfinancial commitments (paying bills, shopping, benefit claims, etc) are met.
Assist customers with household tasks.
Where required, assist customers in administering their own medicine, or administermedication to customers if this is required.
Seek advice and guidance from Senior support workers and the Team Leader.
Only in exceptional circumstances will the postholder will be responsible for running shifts andshould normally have access to more senior staff members whilst on shift.
Focus on the individual, their strengths, choices, assets and goals through person centredplanning
Communication with colleagues and others:
Advise the Senior support worker or the Team Leader of any significant risk to a customer assoon as reasonably practical.
Maintain regular informal and formal communication links with other colleagues to ensure asmooth hand-over at the start and end of a shift.
Where customers are living with a high degree of independence, the post holder should maintainregular telephone contact with them, as per guidelines and/or risk assessments in place.
Engage in regular supervision sessions with either the Senior support worker or Team Leader.
In the event of a serious incident or accident, contact appropriate outside agencies, such as GP,hospital, fire brigade or police, as well as your immediate line manager (or out of hours On-CallManager).Administration:
Accurately complete all records required in accordance with Wiltshire Council policies andprocedures.
Undertake learning opportunities relevant to the service the post holder works within;
The post holder may be required to travel between the settings and other locations;
Maintain the confidentiality of all information concerning customers;
Undertake any such other duties as are required and are appropriate to the job;
This post will involve unsocial and weekend working, as well as sleep-in duties
Have a flexible approach and work within a varied rota including on call, evenings, weekendsand sleeping-in, and waking nights duties, as responsibilities and customers needs maychange
Specific requirements:
Flexibility is required in order to provide a responsive service to emergency situations,ensuring the safety and well-being of those at the home, which may involve working outsidecore hours.
The postholder will need to be flexible in terms of work locations, dividing time betweenrespite and day settings as required.
Have a flexible approach and work within a varied rota including on call, evenings, weekends,sleeping-in and waking night duties. The postholder will need to be able to remain awake andalert whilst undertaking waking nights duties.
The postholder will need to be physically fit to perform all aspects of the role.
Person Specification
Experience
* Experience which demonstrates ability to undertake the role.
* An understanding of relevant procedures and working practices.
* Awareness and understanding of the client group.
* Training and knowledge in a range of procedures and medical equipment to support clients.
* Basic knowledge of Wiltshire Council professional groups and external agencies, relevant to
* the role.
* Sensitivity and empathy to build trusting and supportive relationships with clients and
* families.
* Care skills and basic knowledge of mobility, nutrition and financial issues in order to provide
* practical, emotional support to clients and families.
* Ability to follow routines, carry out set care plans, record and monitor changes in client
* condition
* Basic literacy and numeracy.
* Ability to communicate one to one and in small groups with relevant client group
Qualifications
* Qualifications or equivalent level of skill or knowledge
* General Education to GCSE A*-C or equivalent skills and experience
* Current knowledge of relevant legislation and guidance in relation to working with, and the
* safeguarding of, vulnerable adults
* Willingness to undertake L2 Diploma in Health & Social Care (Adults)
* Proven ability to use a variety of communication methods effectively
* Physically fit and able to perform all requirements of the job role
* Previous experience of building good working relationships and teamworking
* Proven ability of being able to remain calm and make decisions in difficult situations
* L2 Diploma in Health & Social Care (Adults) or equivalent
* Knowledge of First Aid and experience of applying it
* Awareness of health and safety requirements and able to perform moving & handling safely
* Knowledge of the principles of Food Hygiene
* Knowledge of the Person-centred approach
* Experience of supporting people on a one to one basis
* Driver
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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