2ND LINE SUPPORT ANALYST
6 MONTH CONTRACT & COMPETITIVE DAILY RATE
(Manchester City Centre, office based & start ASAP ! )
Leading data-analytics partner to the social housing sector Mobysoft is currently going through an exciting period of growth. As part of this expansion of the business, we’re looking to recruit a 2nd line Support Analyst to join our dynamic in-house support function.
This is an exceptional opportunity for an individual with strong experience working within a Service orientated Service Desk environment with a solid understanding of Windows Platforms. Working with the IT service team and overseeing daily support issues, the person will have the ability and accountability to manage more complicated incidents and difficulties.
This is an exciting contract role in a fast growing and successful B2B SaaS business that is driven by its ‘tech for good’ ethos.
WHAT YOU WILL DO:
1. 1st and 2nd Line IT Support (Helpdesk and Deskside)
2. User administration within Microsoft 365 environments
3. Provide exceptional Service Support and Customer Service to the Business, via Deskside Support, Service desk ticket system.
4. Provide solution(s)/work around(s) to Incidents and Problems
5. Create, manage and evolve Policies, Processes and Procedures
6. Work to SLA thresholds for incident(s), request(s) and problem(s)
7. Work with a variety of Business and Technical teams to enhance service.
8. Supporting Users on both hardware and software applications
9. Desktop & Laptop Builds
10. Desk deployments Skills
11. Prioritising and managing workload effectively, managing several open Incidents/Problems and mini projects simultaneously
12. Systems & Performance monitoring
13. Trend Analysis and Problem management
14. Establishing and keeping excellent working relationships with the Business and 3rd parties
15. Review of Services, Application delivery, patching and Anti-Virus & ensure proper standards and procedures are adhered to during the development process.
WHAT YOU WILL BRING:
1. Active Directory user and computer administration
2. Exceptional Incident Management skills with the ability to find root cause and apply solutions to resolve.
3. Exceptional Problem Management skills, able to investigate trends, to apply a methodical approach to find root cause and suggestions for solution.
4. Exceptional Customer Service skills
5. Proven experience working within IT service delivery.
6. Excellent troubleshooting and critical thinking skills
7. Excellent ability to transfer knowledge within a team.
8. MS365 Endpoint administration
9. Salesforce system administration
10. General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi
11. ITIL Certified
12. Policy management
TEAM OVERVIEW
The IT Service Delivery team at Mobysoft Limited is presently engaged in a strategic program of work aimed at expanding the company and advancing technology by the strategic roadmap.
WHO WE ARE
Founded in 2003, Mobysoft provides data-based insight solutions to a wide range of social housing clients, supplying technology to help landlords to improve their income-collection processes for the good of all involved. Mobysoft delivers two market-leading products, which help keep tenants housed in a home they can enjoy and simultaneously improves rent collection for the long term good of the organisation.
Our vision is working towards a world in which intelligent technology significantly improves the quality of life for people who live in social housing and our mission is delivering accurate actionable data insights that help social housing providers to deliver a more consistent and equitable service to their tenants.
Benefits
1. 25 days annual leave (increasing to 28 after 3 years service)
2. Salary sacrifice additional leave scheme
3. Annual Specsavers vouchers
4. Private healthcare via Bupa
5. Life Cover – 4x salary
6. Enhanced parental leave and new baby hamper
7. Cycle to work scheme
8. 24/7 Employee Assistance Programme
9. Winter flu jab contribution
Team Building & Recognition
1. New starter welcome meals with your team
2. Quarterly employee events including Summer & Christmas party
3. Regular team communication updates
4. Annual individual training budget
5. Quarterly employee recognition awards
6. Manager “On the Spot” Rewards Programme
7. Milestone birthday cakes
8. Generous £3,000 employee referral scheme
9. Long service recognition awards
10. Company performance-based bonus scheme
Working in a growing business means career progression and opportunities. Professional development is widely supported at Mobysoft and we'll create a development plan just right for you.
We're big on shouting about our team and the great things they do - we have quarterly recognition awards to celebrate our talent and the great things we do for our customers.
At Mobysoft how we work together is as important as the work we do. Our Values - Human - Customer Centric - Ambition - Team Work - Driven to Succeed.
Technology for Good
Founded in 2003, Mobysoft is a trusted provider of AI data analytics platforms tailored for the social housing sector. Our technology empowers social landlords with a suite of intelligent systems designed to enhance income-collection processes, benefiting residents and organisations alike.
Make a career defining decision and join us at Mobysoft.
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