Staffing and People Management Assist with the evaluation, organisation and overseeing of staff induction and training and ensure that all staff are adequately trained to fulfil their role Support Practice Manager in planning and co-ordinating the recruitment, induction and training of new staff. Prepare/assist in the preparation of weekly/monthly shift planning for Practice Staff, arranging cover (including locum cover) when necessary. Identify training and development needs for Practice staff. Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies) To monitor staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas. Ensure all Practice staff are aware of the need for confidentiality, both of patient and Practice information. Monitoring Practice Performance and Targets To read and be aware of all the primary Care KPIs and relevant targets and contractual obligations To assist in planning and implement processes to achieve targets with GPs, Partners and Practice Manager Support and work with Partners, GPs, Nurses and administrative staff to achieve targets. Strategic Management and Planning Keep abreast of current affairs and identify potential threats and opportunities Work with Partners and Practice Manager in planning and setting strategic targets To undertake required tasks to meet the agreed aims and be wholly responsible for them Develop and maintain effective communication both within the Practice and with relevant outside agencies Financial Management Assist with managing appropriate systems for handling and recording of cash and cheques and petty cash Organisational Convene meetings, prepare agendas, write minutes and ensure distribution of minutes/actions as necessary. Assist in the development of Practice protocols and procedures, review and update as required. Ensure the procurement of Practice equipment, supplies and services within target budgets. Ensure that equipment servicing schedules are adhered to Patient Services Assist in working with the patient group Manage patient surveys as directed by the Practice Manager Information Management and Technology Evaluate and plan Practice IT implementation and modernisation Keep abreast of the latest development in primary care IT including DoH initiatives such EPRs and disease coding, and regularly update the Practice management team With the support of the IT lead, motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training Audit and monitoring standards for data entry and data collection Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place Assist in the maintenance of the Practices website. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Develop/Review Health & Safety policies and procedures and keep abreast of current legislation Arrange appropriate insurance cover Ensure that the Practice has adequate disaster recovery procedures in place Arrange appropriate maintenance for Practice equipment