Relationship Director, Commercial Mid-Market
Join us as a Relationship Director in Commercial Mid-Market.
* This role will see you managing and developing a portfolio of commercial customers, providing them with the right products and services for their financial needs.
* We'll look to you to drive sales activity to maximise new business, while managing your customer relationships to drive continuous improvement in the customer experience.
* You'll be valued for your long term thinking and commercial acumen as you help us support business growth and build lasting business relationships.
* Your time will be split between client meetings at their premises, collaborating with colleagues in the office (minimum one day a week, or as required), with the remainder working remotely.
What you'll do
* Show an entrepreneurial attitude while driving strong customer advocacy and creating additional value from new and existing customer relationships.
* Provide your customers with the right financial solutions for their needs through excellent customer service, increasing customer loyalty and satisfaction levels by exceeding expectations.
* Maintain and develop working relationships with key business and functional partners.
* Demonstrate effective use of tools for contact and strategy planning, identifying and meeting customer needs, and recording.
* Present pitches and papers to your customers.
* Analyse financial and other information to present complex, properly structured credit applications.
* Deliver targeted new lending while adhering to appropriate cost, risk, and capital disciplines and controls.
The skills you'll need
* A diploma in lending skills is mandatory, but if you don't currently hold one, the exam can be taken up to six months after starting work.
* Previous experience in commercial banking.
* Highly developed interpersonal, negotiation, and networking skills in a sales environment.
* Proven risk assessment experience with monitoring and control skills in a broad range of customer situations.
* Outstanding customer relationship skills.
* In-depth knowledge of credit processes and policy.
* An appreciation of macroeconomic and financial outlook with a strong understanding of commercial sector activity.
* Experience of analysing complex financial information and identifying and structuring appropriate solutions.
* Strong problem solving and analytical skills.
Hours: 35
Job Posting Closing Date: 18/03/2025
Ways of Working: Hybrid
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