Summary
We love people who strive to be the best they can be and who take pride in what they do. Whether it’s making sure your section of the shop looks the BEST, unpacking the delivery quicker than you did last time or being the friendliest and most efficient cashier ever. We’ve got a thing for a bit of ambition and hunger for hard workers.
Wage
£13,774.80 a year
Training course
Retailer (level 2)
Hours
4 flexible days per week, between store opening hours of 9am - 6pm. Exact shifts to be confirmed.
30 hours a week
Start date
Thursday 8 May 2025
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Your role will be based within a busy schuh store. You will be providing excellent service by delivering the schuh customer service values, and be part of a team that maintains high standards of presentation & display, and efficiently handles stock, cash and administration.
Developing people is what we’re all about. Our fab apprentice programme gives you the opportunity to earn while you learn. You’ll combine valuable hands-on work experience with off-the-job training and independent study to gain an industry-recognised qualification.
About what you’ll be doing:
* Delivering the highest level of customer service possible, greeting and approaching customers and providing in-depth product knowledge
* Striving to meet KPIs and personal targets
* Processing payments, customer orders and reservations
* Stock management and shop floor merchandising
* Maintaining high standards both on shop floor and in back areas
* Assisting with opening/shutdown procedures
Where you’ll work
39 41 Clumber St
Nottingham
NG1 3GA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
LIFETIME TRAINING GROUP LIMITED
Your training course
Retailer (level 2)
Equal to GCSE
Course contents
* Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
* Serve customers in line with brand standards, legislation, business procedures and the values of the business.
* Provide a retail service that balances the customers’ needs with additional linked products and services.
* Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
* Promote seasonal or local offers through in-store or online promotions.
* Identify situations that may damage business reputation in line with company policy and escalate as required.
* Maintain good merchandising to meet the needs of the business whilst ensuring safety.
* Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
* Use technology and applications to support sales and service ensuring that maintenance issues are reported.
* Support team and colleague development through buddying and/or coaching.
* Comply with regulations and legislation relevant to their role and business.
* Contribute to continuous improvement activities which focus on improving sustainability within the business.
* Handle complaints within remit or escalate as appropriate.
* Support sales across a range of promotional events throughout the calendar year.
* Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
* Serve customers in line with brand standards, legislation, business procedures and the values of the business.
* Provide a retail service that balances the customers’ needs with additional linked products and services.
* Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
* Promote seasonal or local offers through in-store or online promotions.
* Identify situations that may damage business reputation in line with company policy and escalate as required.
* Maintain good merchandising to meet the needs of the business whilst ensuring safety.
* Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
* Use technology and applications to support sales and service ensuring that maintenance issues are reported.
* Support team and colleague development through buddying and/or coaching.
* Comply with regulations and legislation relevant to their role and business.
* Contribute to continuous improvement activities which focus on improving sustainability within the business.
* Handle complaints within remit or escalate as appropriate.
* Support sales across a range of promotional events throughout the calendar year.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Customer care skills
* Team working
Other requirements
At schuh we are the ‘Same but different’. By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves. This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly. We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process. Our Talent Acquisition Team will work as quickly as possible to review your application. In the meantime, if you have any questions or would like any additional information at all, please contact talent@schuh.co.uk