At Curaleaf International, we're not just participating in the cannabis industry—we're leading it.
As part of the world’s largest cannabis company, Curaleaf Holding, Inc., we are powered by a strong presence at all stages of the supply chain. Our unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, our emphasis on quality and expertise aims to deliver safe and legal cannabis.
Our Vision: To shape the future of cannabis through our commitment to research and product excellence
Our Mission: To be the world’s leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.
Our Values: ● Lead & Inspire ● Commit to Win ● Driven to Deliver Excellence ● Customer Obsession ● One Curaleaf
We’re on an exciting journey of growth here at Curaleaf; with a bigger team comes more IT tasks to solve! We are expanding our International IT team with the addition of a Junior Support Engineer based across our UK sites in Sunderland (SR4 and SR5)
As a Junior IT Support Engineer, you will provide first line support to employees. You will take charge of installing hardware, software, and user administration across the sites as well as keeping these up to date and troubleshooting for users throughout the company.
This role will include, but not be limited to:
* Responding to user enquiries and technical issues via various channels such as phone, email, or service desk.
* Providing technical assistance and troubleshooting for hardware, software, network, and other IT-related problems.
* Logging and tracking support tickets or incidents using a service desk system.
* Diagnosing and resolving basic technical issues
* Escalating complex problems to higher-level support or appropriate teams.
* Maintaining documentation of IT procedures, including solutions for future reference.
* Providing excellent customer service by ensuring timely resolutions of technical issues.
*Please note: as we have a dedicated tech team, coding is not part of this role and will not be required in the foreseeable future*
Although you do need some IT knowledge, it is just as important that you are proactive, customer focussed, and dedicated to excellent service. You must have an interest in IT and an eagerness to learn.
It is essential you:
* Have experience working in a first line support role (both Hardware and Software)
* Thrive in a fast-paced environment
* Are familiar with Microsoft 365 and Windows OS 10/11
* Can adapt to support both in-office and remote colleagues across Curaleaf International
* Prioritise effectively and are comfortable communicating these priorities
* Are organised in your administration and environment
* Are comfortable with manual IT installation, including heavy lifting, manual handling, and accessing hard to reach locations
Although not essential, it would be beneficial if you have:
* Experience with office network equipment such as routers and switches
* Previously worked with remote tools, such as Atera (RMM) and RemotePC (RDP)
We value progression and development, offering lots of opportunity in a rapidly growing organisation. We also offer:
* Competitive salary
* Excellent holiday allowance
* Private medical insurance
* Hybrid working, with up to 1 day working from home
If this sounds like an ideal role for you, don’t delay in getting your application in! This vacancy may be closed early due to a high level of interest.