As a Customer Service Advisor, you will be working alongside Thurrock Council in our Social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.
Responsibilities
* Taking calls from tenants
* Repairs inbox (answering and responding to emails)
* Booking repairs into the operatives' diaries
* Booking appointments for the residents
* Dealing with repair emails from clients and residents
* Liaising with the client
* Liaising with operatives
* Helping the Planning section
Role Criteria
* IT literate, especially in Microsoft applications
* Ability to deal with challenges and complaints
* Reliable and hardworking
* Excellent verbal and written communication skills
* Good telephone manner
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
Benefits we can offer you
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
* Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
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