Family Engagement Officer
Service Care Solution is currently recruiting for a Family Engagement Officer in Hillingdon.
The Family Engagement Officer will engage families at the point of entry to the service and build and maintain positive working relationships with service users, both at the centre and in the community, enabling their access to the locality offer.
Main Responsibilities
1. Provide day-to-day front of house management and administration functions for the centre.
2. Be confident in using databases and inputting information.
3. Manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean, and pleasant environment while implementing safety checks and procedures for visitors to the centre.
4. Establish and maintain good relationships with all site users, parents/carers, and visitors to enhance community development.
5. Manage enquiries to the children's centre by telephone, email, and face-to-face contact from parents, professionals, voluntary organisations, statutory agencies, and the general public.
Requirements:
1. Enhanced DBS.
2. Experience of using a range of ICT software systems and packages.
3. Experience in a similar role.
If you are interested in the Family Engagement Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk.
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