Operations Manager, Corporate Actions
Apply locations: Worthing - Highdown House
Time type: Full time
Posted on: Posted Yesterday
Job Requisition ID: R14453
Management Level: F
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ’s vision is to be the leading global share registrar, offering complementary services to its client base. Our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long-term value, COLLABORATIVE in our approach, and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Job Description:
A fantastic opportunity has arisen within our UKSS operation to lead and manage the Corporate Actions Operational Team. This specialist team is critical to EQ's UKSS business, delivering both high-value and high-risk short-term project events such as IPOs, Rights Issues, and Takeovers, and running several regular BAU services supporting our Client's boardroom activities such as Buybacks and CRS reporting.
Leading a mixed team of Technical Managers, Task Specialists, and a Team Leader, the Operations Manager will ensure sufficient and appropriate resources are in place and the projects and services are controlled to a high, risk-mitigated standard. The Corporate Actions team works closely with other internal stakeholders across the business, as well as with corporate clients and their advisors, and the highest standards of delivery are paramount to providing the service our clients expect.
Core Duties/Responsibilities:
* Day-to-day management of the Corporate Actions team to deliver tasks and services in line with client requirements - planned key deliverables and SLAs.
* Direct and Indirect People management and leadership - 121s, Objectives, Holiday, Absence, Huddles, etc.
* Building and delivering on a colleague engagement plan to maintain and enhance colleague engagement.
* Organising resources to manage task deliverables through forecasting and task modelling tools.
* Ensure that the team is sufficiently trained/skilled to do their roles with a high level of multi-skilling across the team to eliminate single points of failure.
* Maintaining quality targets and service levels.
* Where applicable, adherence to ISO 9001:2015 quality assurance controls.
* Hold regular team briefings and ensure consistent communication between team members and management.
* Working within the Operational Budget allocated to you.
Skills, Capabilities, and Attributes:
* Previous experience of people management and running a team.
* A strong communicator able to engage with different stakeholders: managers, colleagues, direct reports/team, and external parties.
* Good computer literacy.
* Strong organisational skills - WILO, prioritisation.
* Excellent attention to detail.
* Ability to engage and motivate staff to achieve the best performance from the team on a daily basis.
* Ability to work well under pressure and remain focused on delivering an excellent service.
* Risk-aware and procedure-driven mindset to ensure that activities are appropriately risk-assessed and mitigated, and appropriate procedures are in place and followed.
* A drive to deliver Continual Improvement for improving Customer Outcomes using Operational Excellence, ISO 9001:2015, and LEAN tools.
* Regulatory awareness.
Training will be provided for key skills or knowledge that are unique to EQ, Registrars, or the team's function.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
About Us
Our people and platforms connect businesses with markets, engage customers with their investments, and allow organisations to grow and transform. Our vision is to help businesses and individuals succeed, creating positive experiences for the millions of people who rely on us for a sustainable future. We provide share registration, deliver services for reward and benefits, and develop solutions for customer management in regulated industries. Our work with some of the most significant organisations in the UK and US means we engage with 29 million of their shareholders, pensioners, and employees.
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