Job Description
Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Work Location: In-person - hybrid - office 3 days a week
Medical Tracker, born in 2015 out of necessity, addresses the challenge faced by a School Business Manager burdened with managing health records via outdated paper-based systems for over seven years. Unable to find a suitable alternative, he created Medical Tracker to streamline administrative processes in schools and trusts.
This online platform eliminates paperwork, enhances communication with parents/carers and staff, and facilitates effortless data analysis. Seamlessly integrating with management information systems, Medical Tracker enables recording, tracking, and management of injuries, illnesses, accident investigations, care plans, medication administration, and more. Trusted by over 75,000 school staff.
Job description
The Role in a Nutshell
We are excited to offer a fantastic opportunity for a highly motivated and customer-centric Digital Customer Success Specialist to join the Medical Tracker team. In this role you will be responsible for building strong relationships with our customers, understanding their requirements, and proactively guiding them towards high-end user engagement; this comes with the ultimate outcomes of further upselling and customer retention. You will be providing service insights, addressing their needs, and ensuring a seamless customer experience.
If you are passionate about customer success, enjoy building relationships, and thrive in a collaborative team environment, we would love to hear from you. Join our team and actively help to shape the success of our valued customers.
What you will do:
* Develop a deep understanding of our customers' business objectives, industry challenges, and key success factors
* Onboarding Customers & providing them with the required knowledge to use our application successfully
* Building and nurturing customer relationships whilst acting as the point of contact for selected customers
* Conduct regular check-ins with customers to assess their satisfaction, gather vital customer feedback, and identify opportunities for improvement
* Collaborate with internal teams, including Sales, Product, and Support, to ensure seamless onboarding, implementation, and ongoing support
* Be an expert on our digital solutions and work closely with the sales teams to support their digital knowledge and customer insights
* Monitor customer health metrics, such as usage patterns, adoption rates, and customer satisfaction scores, to identify potential risks and take appropriate action
* Act as a customer advocate, escalating and prioritising their needs and feedback within the organisation
* Proactively be informed about industry trends, best practices, and competitor activities to provide strategic insights to both internal teams and clients
What You Will Have
* Proven experience in a relevant customer-facing role, such as Customer Success Specialist, or Client Relations.
* Strong interpersonal and communication skills, with the ability to build trust and rapport with clients at all levels
* Excellent problem-solving and analytical abilities to identify, prioritise, and resolve customer challenges
* Demonstrated ability to manage multiple client accounts and prioritise tasks effectively
* Proficient in using CRM systems, customer success platforms, and other relevant tools
* Ability to work independently, take ownership of projects, and thrive in a fast-paced, dynamic environment
* Strong business acumen, the ability to understand customers' strategic objectives and align them with our solutions
* Proactive mindset with a focus on continuous improvement and customer satisfaction
Medical Tracker is an Equal Opportunities Employer
We are an equal-opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Medical Tracker, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true.
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Free parking
* Private dental insurance
* Private medical insurance
* Work from home
Schedule:
* 8-hour shift