MAIN DUTIES AND RESPONSIBILITIES Use a variety of software packages (including Excel, MS Office/Word and PowerPoint) to manage data and produce documents and presentations. Manage appointment books and clinical sessions. Meet & greet / arrive patients and vistors. Run reports to support analysis for the project. Provide day to day support to the operations of services. Providing diary support to the Hub team facilitating site visitors Providing meeting support, including dissemination of papers, minute taking and managing attendance. Ordering stationery and equipment, support safe site management from where services are delivered. Managing internal room bookings and conferencing facilities, support room set up. Maintaining records and collation of data. Supporting the wider Team with key aspects of workload and responding to information requests and updates as necessary, being able to run key tasks as delegated. Liaising with partner organisations collect and display information and leaflets, complete appropriate referrals on request. Travel across the city to support service delivery is expected in this role. Required to comply with all relevant national and local statutory and mandatory requirements including Health & Safety and Infection Control. The post holder will work in an environment where individual differences and the contributions of all our staff are recognised and valued. All employees, patients, carers and the public are entitled to be treated with dignity and respect and no form of discrimination, intimidation, bullying or harassment will be tolerated. This is not intended to be an exhaustive list but a guide to the key areas of the role. Confidentiality In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorized persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include: Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks. Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary. Equality and Diversity The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights. Quality The post-holder will strive to maintain quality within the Alliance, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.