We are looking for a Visitor Experience Officer to help develop and deliver the visitor experience, organise events, contribute to Abernethy reserve social media channels, and encourage support for nature conservation at the Loch Garten Nature Centre on Abernethy Reserve. Located in the heart of Abernethy reserve, surrounded by Caledonian pine forest and in the shadow of the mighty Cairngorms, the Nature Centre is one of the RSPB’s most high-profile visitor facilities, with a legacy of delivering a top-quality visitor experience spanning over sixty-five years. The Nature Centre is a 7-day-a-week seasonal facility (April to October) with a visitor experience focussed on Abernethy reserve, in particular the Caledonian pine forest and the species which live there, as well as the work of the Cairngorms Connect partnership. During the Nature Centre season, with the Visitor Experience Manager and the seasonal team, you will help maintain and deliver the first-class visitor attraction; guaranteeing a high quality, on brand, visitor experience for all and maintaining exceptional customer care standards. You will also plan and deliver small events and maximise support for nature through encouraging membership of the RSPB, for which you will receive full training. You will deputise for the Visitor Experience Manager and help lead the seasonal team of staff and volunteers. We have recently developed a Changing Places facility for those with disabilities and upgraded two woodland trails to make them more accessible. This represents an exciting new era for the Loch Garten Nature Centre, and we are keen to share these upgraded facilities with a wider audience, helping more people to connect with the nature surrounding them, and growing support for nature conservation. You will occasionally be asked to patrol the local trails in the evening with a colleague, to engage with visitors who may be wild camping, ensuring the forest and local communities are protected from visitor impacts, including wildfire. Outwith the season you will plan, develop and deliver audience-building events and assist the Visitor Experience Manager in planning for the following season. Responsibilities: Ensure the efficient and smooth day-to-day running of the Centre, upholding exceptional customer care standards for all Deliver a top-class experience for all visitors, ensuring everyone has positive and memorable contact with the RSPB, including giving talks and guided walks Promote RSPB membership to visitors and recruit new members, ensuring stringent fundraising standards are met. Work with the Visitor Experience Manager to organise the seasonal team, volunteers and rotas Plan and deliver income-generating events to attract new audiences Produce regular, engaging content for reserve social media platforms, including occasional blogs, ensuring communication is of a high standard and adheres to RSPB Brand guidelines Deputise for the Visitor Experience Manager and provide cover for colleagues as required. Essential skills, knowledge and experience: A passion for nature and conservation Computer literate in Microsoft Office Knowledge and experience of visitor engagement techniques and delivering a high-quality visitor offer Proven ability to recruit members to a charity Experience of planning and delivering successful, income-generating events Experience of creating engaging social media posts, particularly on Facebook and Instagram Proven ability to plan and prioritise workloads A team player, with the ability to also work on own initiative Ability and willingness to work flexibly including weekends and occasional evenings 4 National 5s / GCSEs (or equivalent) at grades A-C. Desirable skills, knowledge, and experience: Delivering against targets and KPI’s Working knowledge of Equal Opportunities & Diversity Health and Safety in the workplace Ability to travel in rural areas during work hours without reliance on public transport. This is a Permanent, Full-Time contract. Please note that we are actively recruiting for this position and reserve the right to close this vacancy once sufficient applications have been received. Should you have any queries about the role, please contact clark.evansrspb.org.uk As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. Before applying for this role, we recommend reading through the candidate guidance notes attached to the top of this advert.