As an Apprentice Business Administrator you will join our high preforming team which will see you building new skills, while applying your knowledge to real-world live projects. There will be plenty of opportunities to explore your potential and you’ll enjoy full support from your line manager. You primary role of Office Administration is to manage Open Customer Orders, After Sales support for fulfilled orders and Site Maintenance administration tasks. This includes scheduling and assigning work orders, maintaining accurate records of maintenance activities, coordinating with suppliers for spare parts and equipment procurement, and monitoring inventory levels for maintenance supplies. What You’ll Do at Work Managing the Forward (Order Fulfilment) & Reverse Logistics (Warranty credit & Repair Returns) processes. Liaising with internal teams, suppliers, and customers to ensure smooth and efficient logistics operations. Tracking and documenting all logistics activities, including the status of product returns. Coordinating maintenance scheduling and assigning internal work orders. Maintain accurate records of maintenance activities, work performed, parts used, and costs incurred. Analysis and reporting on Forward & Reverse Logistics data to identify improvement opportunities. Implement and maintain Forward & Reverse Logistics Policies and Procedures to ensure compliance with company standards and regulations. Cross-functional team collaboration to reduce Complaints and improving Customer Satisfaction. Sourcing and procuring spare parts and equipment for the maintenance team. Full adherence to organisational policies and procedures Demonstrate knowledge of Import and Export procedures into and from the UK. Where You’ll Work You will be based at our Letchworth Distribution centre Units 1,3&4 Works Road. Letchworth. SG6 1FF Training College or Training Organisation MBKB Your Training Course Business Administration level 3 Your Training Plan You will enrol in a level 3 Business Administration qualification with our training provider MBKB. This will be done remotely whilst working in your role. Requirements / Essential Qualifications GCSE or equivalent English (Grade 5) essential GCSE or equivalent Maths (Grade 5) essential Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Organisation skills Team working purpose led customer driven future focused Other Requirements This exciting opportunity is site based so traveling to and from Letchworth is essential. About the Company Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our focus is on creating intelligent buildings, efficient energy solutions and integrated infrastructure. We invite individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse projects and opportunities. https://www.johnsoncontrols.com/ After This Apprenticeship Upon completion of this apprenticeship there are many internal opportunities within the company Many of our previous apprentices have become leaders and managers who take control of their own team s. What We’re Offering Salary- £1 4,730 Competitive basic salary with fantastic additiona l earning potential and a Company Pension - Enjoy 25 days holiday plus bank holidays, uniform, personal protection equipment, and ongoing training -Earn extra with Overtime pay. What’s Next? Suitable candidates will be contacted via email to provide their evidence of required certifications. Once we receive the evidence of certification you will have a screening call with a recruiter to discuss the position. Afterward, you will be invited to an assessment centre, where you will participate in a practical assessment, meet the team, and have an interview. Candidates will receive a response regarding the outcome of their application. If successful, they can expect to begin the apprenticeship with Johnson Controls in the late summer of 2025.