Are you based in the Hull area? Do you have a passion for working with people and delivering first class customer services? Do you have a car or can you travel by bike to Hull Docks? Stark Supply Chain Solutions in Hull a leading building materials distributor in Northern Europe, is on the hunt for a Customer Experience Consultant who's as passionate about great service as we are. This is at least a 6 month fixed term contract. Operating Hours Monday to Friday 8am-5pm (3 days per week) or 830am to 5pm (2 days per week) Location: Timber Terminal King George Dock HULL Yorkshire HU9 5QE Key Responsibilities Accurate and timely completion of customer requests Prioritise the customer in all situations - ensuring we meet their needs and communicate effectively, helping us to become easier to do business with Liaise with the Category team to assist customer enquiries Ensure adherence to the companies SLA Work as a team to build a strong / robust customer service culture within SCS Accurate processing of customer orders, professional telephone calls, general office admin, effective dealing of complaints, credit notes, abeyances, NCR's etc Continuous development of self; look for training needs / opportunities Follow company processes to improve service to group customers Keep up to date with any changes in products, and company news Play role in company projects as required Support manager to achieve team objectives Flexibility to work across departments What's in it for you? Competitive Basic Salary Retirement Savings Plan (Pension) - with Legal & General Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings. WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway Aviva Digicare Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation) Voluntary company benefits such as Cycle2Work, Benenden Healthcare, Critical Illness Cover Employee Discount Refer a Friend scheme Wellbeing Centre via WorkPerks New Reward and Recognition programme 34 days holiday per year Required Skills and Experience Previous industry experience is preferred but not essential Previous Customer Services experience is essential Strong organisational skills, with the ability to prioritise work accordingly Excellent PC skills Strong communication skills About us At Stark Supply Chain Solutions we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.? If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today What's next… If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.