Are you based in the Hull area?
Do you have a passion for working with people and delivering first class customer services?
Do you have a car or can you travel by bike to Hull Docks?
Stark Supply Chain Solutions in Hull, a leading building materials distributor in Northern Europe, is on the hunt for a Customer Experience Consultant on a full-time permanent basis, who's as passionate about great service as we are.
Operating Hours:
Monday to Friday 8am-5pm or 8:30am to 5pm
Location:
Timber Terminal
King George Dock
HULL
Yorkshire
HU9 5QE
Key Responsibilities:
* Accurate and timely completion of customer requests
* Prioritise the customer in all situations – ensuring we meet their needs and communicate effectively, helping us to become easier to do business with
* Liaise with the Category team to assist customer enquiries
* Ensure adherence to the company's SLA
* Work as a team to build a strong/robust customer service culture within SCS
* Accurate processing of customer orders, professional telephone calls, general office admin, effective dealing of complaints, credit notes, abeyances, NCR’s, etc.
* Continuous development of self; look for training needs/opportunities
* Follow company processes to improve service to group customers
* Keep up to date with any changes in products, and company news
* Play role in company projects as required
* Support manager to achieve team objectives
* Flexibility to work across departments
What’s in it for you?
* Competitive Basic Salary
* Retirement Savings Plan (Pension) – with Legal & General
* Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
* WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
* Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
* Voluntary company benefits such as Cycle2Work, Benenden Healthcare, Critical Illness Cover
* Employee Discount
* Refer a Friend scheme
* Wellbeing Centre via WorkPerks
* New Reward and Recognition programme
* 34 days holiday per year
Required Skills And Experience:
* Previous industry experience is preferred but not essential
* First class Telephone Based Customer Services experience is essential
* Strong organisational skills, with the ability to prioritise work accordingly
* Excellent PC skills
* Strong communication skills
About Us:
At Stark Supply Chain Solutions we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today.
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