Job Description
Regional Head of Service\n\nLocation: Liverpool\nWorking Hours: Monday to Friday\nSalary: £60,000 Basic per annum + Uncapped Bonus\nJob Type: Full-time\n\nWe are seeking an experienced and dynamic Regional Head of Service to oversee and lead service operations across a designated region for a well-established commercial vehicle business. This is an exciting opportunity for a motivated leader to drive operational excellence, ensure high levels of customer satisfaction, and manage a team of service leaders.\n\nThe ideal candidate will have a strategic mindset, strong leadership skills, and a proven track record of managing service operations on a regional scale.\n\nKey Responsibilities:\n\n * Oversee the entire service function, ensuring efficiency and operational excellence.\n\n * Develop and communicate a clear departmental vision, driving performance and standards.\n\n * Lead from the front with a hands-on approach, fostering a positive and open team culture.\n\n * Manage workshop operations, ensuring effective loading, scheduling, and control.\n\n * Ensure compliance with all company and industry standards, including quality and environmental policies.\n\n * Provide training and support to maintain high levels of customer service.\n\n * Build and maintain strong relationships with customers, ensuring timely and effective service delivery.\n\n * Achieve and maintain key performance indicators (KPIs) to enhance service standards.\n\n * Identify and implement operational improvements to boost efficiency and productivity.\n\n * Develop and sustain a strong team culture in alignment with company values.\n\nIdeal Candidate:\n\n * Extensive experience in the commercial vehicle or automotive sector.\n\n * Background in the commercial truck market, ideally with experience in brands such as DAF, Mercedes, Scania, or Volvo.\n\n * Strong leadership and team management skills with a positive and solution-oriented approach.\n\n * Excellent communication skills with a commitment to professionalism, customer service, and operational efficiency.\n\n * Looking for career progression opportunities within a growing organisation.\n\nWhat’s on Offer?\n\n * Competitive salary with uncapped bonus potential.\n\n * Company pension contribution.\n\n * Career development opportunities.\n\n * Mental health and well-being support.\n\n * Free will writing and mortgage advice services.\n\n * Free eye tests for VDU users.\n\n * Cycle-to-work scheme.\n\n * On-site parking (site-specific).\n\nThis is an exciting opportunity to join a leading organisation in the commercial vehicle sector, offering long-term career prospects and a supportive work environment. If you are ready to take the next step in your career, apply today