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Position: Marketing Manager - Customer Communication
Location: Crewe, CW1 6DB
Working Hours: Monday to Friday, 08:30am - 05:00pm
We are looking for a Marketing Manager to join our emerging business units marketing team. This role will suit a person with experience working in a B2B marketing environment with experience or interest in customer communication.
What will you be doing as a Marketing Manager - Customer Communication?
* Responsible for creating our in-life communication strategy across our 5 business units from onboarding through to renewal and resign.
* Focusing on generating upsell opportunities through campaigns, product, and brand awareness.
* Line managing a member of the team who will assist with the delivery of your strategy.
* Work with sales and customer support teams to deliver a consistent experience for customers.
* Implement customer retention strategies, ensuring high levels of satisfaction and product adoption.
Essential Skills
* Educated to degree level or equivalent experience, ideally in Marketing.
* A track record of delivering communication strategies to customers in a B2B environment.
* Experience managing and mentoring junior members of staff.
* Experience working with C Suite and senior management stakeholders.
* Experience in a business-to-business environment.
* An understanding of Salesforce / Marketing Cloud is highly desirable.
* Strong copywriting skills and an eye for detail.
* Some HTML experience or desire to learn.
* A natural people person, who will proactively engage and drive content creation across the business and engage with all stakeholders. Ability to work cross-functionally across departments.
* Strong team player able to show initiative.
* PC literate, Excel, Word and PowerPoint skills a must.
Why choose Radius?
* 24th in UK Top Track 100 company;
* Rapidly expanding global company with an entrepreneurial mindset;
* Internal talent development programme;
* Secondment opportunities to work in our international offices;
* Innovative, technology-driven culture.
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.
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