San Carlo Manchester are hiring a Reception Supervisor Our story The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Miami. Colleague Benefits: Free Meals on Duty - Delicious, healthy meals, all free 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK Refer a Friend - Bring your friends and earn up to £1,000 per person Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community Squadra App - Offering you discounts and rewards with thousands of companies worldwide Wagestream - Access to earned pay at any point of the month Legal and Financial Advice - Free legal and financial advice for you and your family Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow Key Responsibilities: The ability to understand and meet the requirements of Service Level Agreements Ensure phone calls and emails are answered in a timely manner and all reservations are managed effectively. An excellent customer focused manner at all times. Previous experience in managing bookings, answering telephone calls, taking payments and meeting and greeting guests A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers. Ensure your team maintains an organised and tidy front of house area, including the hostess stand, waiting area, and restrooms. Be versatile, work well within your team and be willing to help others Ensure accurate records of guest counts and reservations are kept. Required Qualifications & Experience: Experience in a similar role Experience of managing a team including arranging cover and the rostering of staff to maximize efficiency. Excellent communication skills Meticulous attention to detail, highly organised and capable of handling multiple tasks A proactive self-starter who can work independently with good judgement and minimal direction