Job reference 321980 Operational Work Area Manager (Night Shift) Starting salary £37,004 per annum, £879 monthly night shift allowance, 10% annual bonus potential, 25 days annual leave plus bank holidays A company pension scheme with highly competitive contribution rates Permanent, Full time, 41 hours per week Heathrow Worldwide Distribution Centre, Langley, Slough, SL3 8AQ Royal Mail International Operations is based at HWDC (Heathrow Worldwide Distribution Centre), one of the UK largest, and most efficient automated Hubs in the UK. Worldwide import and exports items are processed through HWDC, which operations 24/7 to strict customs and aviation security specifications and connects over 195 countries worldwide. The HWDC site is vast, covering 45,000 square metres (around the size of 6 football pitches), with the capacity to handle up to c1 million import/export items per day. To support the smooth running of the operation, we have a vacancy for a Work Area Manager on the night shift. The role is responsible for managing a team of operators in a defined work area of the plant and for leading the team in a way which motivates, creates high performance and commitment. They are responsible for Health & Safety compliance within the work area and for creating a working environment where all employees take responsibility for safety and wellbeing in accordance with continuous improvement activities. The role Leading a dedicated team of up to 25 full and part time employees, you will hold regular one to one and team meetings and review the area’s performance and plans on a daily basis. You will have line management responsibility to include managing your team’s sick absence, attendance, training and engaging with the team to drive performance. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements will be essential to your role. Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. Shift pattern: Tuesday - Saturday 23:45 - 07:57. A degree of flexibility is required to meet operational requirements Skills and experience As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following: Operational knowledge of HWDC Export and Import processing of the parcels and the overall pipeline (beneficial) Automation knowledge, mech performance metrics and the role of engineering in effective automation performance. Managing and leading a large team to maximise performance. People and good communication skills, able to engage and motivate team members to work to high standards. Target driven with a track record of improving performance and achieving KPIs. Experience of introducing change/improvements and successfully leading people through change. Data analysis and problem solving, the ability to use data to identify trends in performance and then develop solutions/make improvements. The ability to build effective working relationships with a range of stakeholders to achieve business benefits. The ability to use Microsoft Office programmes including Excel (formulas and other functions), Microsoft Word (writing reports) and PowerPoint (presentation). Closing Date: Thursday 30th Janaury. Please note, this advert may close early if the appropriate number of applications has been reached. Extra Benefits • Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave • Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills. • Supportive and generous company sick pay • Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone. Available only to perm employees Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. LI-POST RMG LIMRT RMCVL