PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS
Children and Families Department
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, LE3 8RA / Working from Home
Worker Category: Hybrid Worker
Salary: £27,717 - £30,066 Per annum (Pro rata for part time)
Working Hours: 30 hours
Contract Type: Secondment (8th May 2026)
Closing Date: 28th April 2025
Interview Date(s): 7th May 2025
About the Role
Family Help Triage team are looking for a focused and motivated individual to join our busy team as an Information and Support Co-ordinator (ISC) on a fixed term secondment until May 2026! This role includes reading referrals that come into our service from other services and families and making phone calls to families, enquiring about what support we can offer and signposting to appropriate services. Therefore having good communication, IT skills and knowledge of Family Help and other services is a key part of this role. You will also be part of a multi-disciplinary team with a good network of support from colleagues and managers.
For information on our approach to the recruitment of ex-offenders, please see our .
About You
To apply for this post, you must:
Experience
1. Experience of providing telephone support and advice to families, asking the right questions to get the information required.
2. Experience of working in a multi-agency environment which involves working in collaboration and partnership with colleagues from a range of agencies and services.
3. Experience of applying threshold criteria to individual cases, of challenging inconsistency, and ensuring that written procedures and guidelines are followed appropriately.
Knowledge
4. A sound understanding of the range of services on offer in Leicestershire and through national programmes. This would include knowledge of core provision such as parenting and family support, as well as knowledge of for example community-based initiatives or sources of support such as religious or community groups.
Skills and competencies
5. Able to prioritise a demanding workload, taking a consistent approach to responding to children, young people, their families, and other professionals.
6. A skilful communicator, able to convey important information to a range of different audiences which might include children and young people, parents, and professionals from a range of agencies.
7. Confident in own abilities and able to work with minimum supervision, but also able to recognise where support is needed
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the page on our career site.
For more information or an informal discussion, please contact:
Dean Mangia - Team leader
Telephone: 01163052133
Email:
section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal:.
By applying for this post, you agree to our .