Castles & Coasts Housing Association (CCHA) is currently looking to recruit a full time (36.25 hours per week) Customer Services Advisor based in Carlisle with a salary of £24,440 - £26,725 per annum.
If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA. Our Customer Services Advisors are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat, and via email/website).
Key tasks include:
1. Processing day to day and specialist repairs reported by our customers.
2. Liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis.
3. Updating important records (including CRM and electronic document management systems).
4. Advising residents on rent/service charge accounts.
5. Taking payments.
6. Giving advice on lettings and anti-social behaviour matters.
Qualifications:
The ideal candidate:
1. Is self-motivated.
2. Is a problem-solver.
3. Has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.
Disability Confident:
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal, and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
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