Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.
Key Responsibilities:
* Provide expert technical advice and solutions to clients and internal teams, ensuring effective problem-solving and support.
* Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress.
* Assist in the development and implementation of technical projects, contributing valuable insights and guidance.
* Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.
Hours of Work:
* Full-time: 39.5 hours per week.
* Shift Pattern:
o Monday to Friday: Between 8am - 6pm
o Saturday: 8am - 3pm
o Sunday: 8am - 12pm
Minimum Requirements:
* Proven customer service experience.
* GCSE Grade 4 or equivalent in English.
* Good knowledge of Microsoft applications and web-based platforms.
* Previous contact centre experience is preferred but not essential.
Rewards and Benefits:
1. Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
2. <...