Knowledge, Skills, Experience and Aptitude Required - Educated to GCSE grade C or above (or equivalent) in literacy and numeracy. - Substantial experience in a hospital or office environment. - IT experience of Microsoft Office packages. - IT capable to ensure proficient use of hospital computer systems. - An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls. - Proven organisational skills with the ability to prioritise workload and to work to deadlines. - Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar. - Good interpersonal skills for dealing with people, internal and external to the organisation. - Ability to work flexibly within a team. - Ability to work quickly and accurately. - Ability to use own judgement and initiative as appropriate. - Sound team building and leadership skills including the ability to train, guide, persuade, encourage and motivate, together with sensitivity and tact to deliver reprimands in a positive manner. - Sound understanding of Human Resources policies to enable application of annual leave, sickness, disciplinary policy, probation and appraisals. See Job Description attachment for the full job description details.