Land Operations Executive - Chester / Hybrid
Salary and benefits £23,000 plus excellent benefits Contract length Permanent, Full time Locations Chester
We have an exciting opportunity for those with customer service experience gained within the travel sector, to join a leading, online Tour Operator based in Chester as a Land Operations Executive. Successful candidates will use their exceptional communication skills and personal service to build rapport with customers to resolve in-resort queries effectively to maximise future repeat custom.
This is a full-time position and offers a competitive starting salary of £23k, discounted personal holidays, company pension, on-site parking and much more!This is a fantastic opportunity for those passionate about Customer Service and who enjoy working in a fast-paced environment, where hard work is rewarded! If this role is of interest to you, please contact us today for a confidential chat, or apply online.
Please note, our client can offer hybrid working - home/office based
Role of Land Operations Executive:
1. Manage and resolve customer queries, primarily land queries.
2. Prioritise and action E-mails effectively
3. Action daily booking queues
4. Chase relevant suppliers for documentation/confirmation
5. Check and update documentation for specialist bookings
6. Effectively manage and resolve escalated issues
7. Crisis situations support
8. Fulfil any critical support as directed by Manager
9. Handle incoming calls from Agents regarding documentation and admin queries
10. Investigate booking anomalies and irregularities
11. Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements
Skills required for the role:
12. Customer Service Experience in a fast-paced travel agency or tour operations environment
13. Excellent telephone manner
14. Skilful with Microsoft Office (Word / Excel)
15. Great attention to detail and accuracy
16. Ability to organise, prioritise and manage own workload efficiently to tight deadlines
17. Experience in dealing with conflict resolution
18. Excellent team player with the ability to work independently
19. A flexible and adaptable approach to work
If you’re interested in learning more about this Land Operations Executive role, please contact us for a confidential chat or press the apply online button now!