What skills and experience we're looking for
Qualifications and Training:
• Recognised Level 4 ICT qualification in a relevant discipline.
• Industry practitioner qualification (e.g., Microsoft, Cisco).
• ITIL Service Management Qualification (Foundation or above).
• Considerable experience of working in a busy ICT environment working independently providing technical support on a wide variety of ICT systems, equipment and IT software.
• PAT Testing qualification or willingness to under-take the training.
• Experience in the management and procurement of ICT equipment and service/maintenance contracts
• Experience of managing large networks and major software upgrades
• Experience of managing budgets and/or resources deployed to assist with the delivery of service provision.
• Experience of managing challenging and competing workloads
• Experience of training others in the use of ICT systems and software.
• Experience of delivering ICT services within a school environment.
Knowledge/skills/abilities:
• Good analytical, organisational and problem-solving skills with the ability to develop the most appropriate solution to meet the business need.
• Ability to interpret technical information and have the ability to relay this to non-technical customers.
• Professional and friendly, with a flexible approach to working hours.
• Ability to work under minimal supervision and also as part of a team.
• Ability to organise, lead and motivate any responsible staff.
• Awareness of current ICT trends and developments.
• Committed to continuous improvement, enabling the delivery of solutions that provide an increase in efficiency and reduced costs.
• Good written and verbal communication skills, including the ability to negotiate and influence.
• Ability to coach, guide and mentor staff and/or pupils.
• Ability to influence others practice based on technical or professional expertise.
• Ability to remain calm under pressure.
• Ability to set up and interpret management information systems to ensure ongoing review of performance and progress towards targets and objectives.
What the school offers its staff
• Clear sense of purpose
• Highly supportive working environment in which all are valued
• Sustained opportunities for professional development
• Promotion of professional autonomy
• Delightful pupils and supportive parents
Further details about the role
Key Responsibilities:
• Take full responsibility for managing the service on a strategic level, with minimal direction from the Senior Lead for ICT Strategy
• Negotiate and liaise with Headteacher, SMT, Governors and external organisations over the provision of an appropriate level of service
• Develop school policies and procedures for the use of ICT within the school environment
• Maintain a comprehensive database of all support requests
• Undertake full line management responsibility for staff providing technical support to staff and pupils, including recruitment and selection and performance management
• Identify school staff training issues and liaise with Senior Lead for right to deliver appropriate training
• Create and manage all network user accounts, ensuring correct access rights and audit as required
• Undertake training of all staff and pupils
• Support the Head of Department in Computing to deliver a curriculum under an agreed system of supervision, to plan appropriate teaching and learning objectives/lessons
• To keep abreast of best practice within ICT and with relevant developments and changes in information communication technology, particularly in relation to security and data environments and advise on their adoption, where appropriate. To advise on and investigate any apparent breaches of security.
• Design and implement changes to the schools ICT software and hardware and liaise with consultants on the specifications of new software / hardware as appropriate
• Procure ICT equipment on behalf of the school which may include managing associated budget.
• Carry out audits of student and staff internet usage, add filters where necessary and report as appropriate in line with school policy.
• Market the service and direct the school in making available sufficient financial resources to develop the service
• Assess and analyse risks to key ICT systems; maintain, develop and review recovery procedures and service cover and contingency plans.
• Securing any funding from national and local initiatives
• Representing the school in any collaborative projects
• Undertake any ICT maintenance requirements including the PAT Testing of ICT equipment throughout the school.
• Contribute to the School Improvement Plan.
• To work within school policies and procedures
• To take care of their own and other people’s health and safety
Commitment to safeguarding
St Christopher’s CE High School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.