We are looking for an enthusiastic and motivated individual to complete an Information Communication Technician Apprenticeship.
You will be working in a busy outsourced IT support department with years of experience around you to guide you through your apprenticeship journey. You will be exposed to a large array of hardware and software to troubleshoot and learn.
At the end of the apprenticeship, you have the possibility of being taken on as a permanent full-time employee as 1st Line Support Technician. Subject to a position being available.
Job Responsibilities
* Raising cases from emails received to the department from our customers
* Raising cases from our proactive monitoring system
* Creating and maintaining our knowledge-based articles
* Completing administrative cases for customers with assistance from colleagues
* Assisting colleagues with their cases to consult with customers and implement technical fixes
* Office administrative tasks
Knowledge & Experience
1. Excellent communication skills and good team player
2. An interest in IT and technology in general
3. Knowledge of Microsoft Operating Systems and Application...