We're looking for a customer and people-focused Assistant Customer Service Manager (ASM) to lead and inspire in our Binley Road, Coventry branch. Our role is all about supporting the branch alongside the Customer Service Manager, leading the counter team and improving customer lives in our branch and community. This is a 12 month opportunity. Working in one of our larger branch locations our ASMs are empowered to make decisions, to enhance their team’s performance, but also make a positive impact locally. They must form a deep understanding of the role their branch plays in the community and seek out opportunities to make a difference. By nurturing their teams, successful managers deliver a service that members value. They care how others think and feel about coming to work. Their teams feel they belong, can be themselves and get the support they need to flourish. Benefits: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Ability to buy and sell holiday allowance Maternity, paternity and shared parental leave Extensive wellbeing support ‘My Lifestyle’ retail discounts Find out more about the fantastic benefits of joining Coventry Building Society here We reserve the right to close this advert early if we receive a high volume of suitable applications.