Working with the Practice and Business Managers of the practice to ensure the patient services team achieve their primary responsibilities delivering all day-to-day administrative duties of the practice. The post holder will run a regular meeting for this management group creating the agenda and recording outcomes and actions. Completing some of the administrative work of the team themselves (scanning, secretarial, patient deductions) Line managing the Patient Services Team providing innovation, guidance and direction, support and challenge and absence management Ensuring all workflow is managed effectively. Responsibility for the patient communication workflow including allocating workflow and responding to patients as required and seeking innovative ways to create efficiencies in workflow. This will involve liaison with the reception team. Completing staff appraisals for the patient services team. Identify areas for improvement in workflow of the patient services team and devise solutions to gain efficiencies, creating onward documentation and ensuring review. To be responsible for writing media content and ensuring timely delivery of internal and external communications. To be responsible for running the management meeting, setting the agenda and writing minutes and recording actions which will enable joined workflow between operational and business streams. To ensure delivery of project work and general administration To effect change to policy and protocol ensuring effective implementation and communications