The support team supports the platform by growing the user base and driving product monetization. This team will offer hybrid, client-facing support for the application suite, while also having back-end access to diagnose application errors, collaborate with support teams for resolution, and assist the Technologist with the latest releases.
Client Details
Our client is a global finance organisation
Description
The support team supports the platform by growing the user base and driving product monetization. This team will offer hybrid, client-facing support for the application suite, while also having back-end access to diagnose application errors, collaborate with support teams for resolution, and assist the Technologist with the latest releases.
Responsibilities:
* Serve as the first point of contact for the client base regarding product-related inquiries.
* Collaborate with application support to diagnose and resolve customer issues.
* Provide support for all trading and back-office platforms within the enterprise business stream to both internal and external clients.
* Manage system analysis and oversee new system implementations.
* Handle incident management in accordance with ITIL standards.
* Build strong relationships with Application Development teams and business sponsors.
* Leverage a data-driven approach to enhance and monetize product content.
* Liaise with IT and key business stakeholders to drive product changes.
* Expand internal knowledge of the product suite through workshops and training.
* Ensure compliance with the company's regulatory obligations under SEC, FINRA, NFA, CFTC, and other applicable exchanges.
* Adhere to the operational risk framework, ensuring compliance with all regulatory and company-set parameters.
* Act as a role model, demonstrating the highest standards of integrity and conduct, in alignment with company values.
* Consistently follow the company's Code of Conduct.
* Ensure awareness of and adherence to all internal policies relevant to your role.
* Report any policy breaches to Compliance or your supervisor as required.
* Escalate risk events immediately.
* Provide input into risk management processes as needed.
Profile
Skills And Experience
* Solid background in Windows, Linux/Unix OS,
* Proven experience using SQL and Python scripting experience
* General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
* Strong understanding of the brokerage business.
* Understanding of the commodity markets in a technology capacity.
* Experience with change and project management methodologies.
* Excellent presentation skills.
* Excellent verbal and written communication skills
* Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
* Python exposure is essential
Competencies
* Demonstrates curiosity.
* Resilient in a challenging, fast-paced environment.
* Excels at building relationships, networking and influencing others.
* Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.
Job Offer
This role is offering up to £85,000 per annum for the perfect candidate.
The role offers hybrid working - 2 days a week on site are required
This will be a 2 -3 stage process with a technical assessment involved in person