We have an excellent opportunity for a Pension Customer Support Agent to join a large pensions provider in Crawley assisting customers with day to day enquires regarding their pension account.
Role Summary
As a Pension Customer Support Agent, you will be supporting pension account holders with day-to-day queries regarding their account and pension. You will handle up to 40 calls a day from valued customers and work to provide a positive experience with first time resolution.
What youll be doing as a Pension Customer Support Agent:
* Handle calls daily with a volume of 40 calls a day.
* Be proud of the service that you offer and strive to go the extra mile to resolve queries at first contact.
* Take ownership of issues and see them through to resolution.
* Communicate in an open and honest way.
* Understand that customers have different needs, and some are vulnerable.
* Pay attention and ensure that all requests are acted upon, and all details are accurately recorded.
* Recognise when a customer needs to be assisted further by a senior colleague and escalate accordingly.
* Be willing to attend and participate in any training that is offered to you, to include up skills, external training, and regulatory training.
* Participate in team huddles.
What wed like to see from your application:
1. Have experience working in a customer ...