Assisting in staffing rotas for all services delivered Ensure sufficient staffing capacity at all times, managing shift cancellations in a timely and efficient manner Liaison with Clinical and Operational Staff working across the various services and partner organisations Assist in maintaining staff records, ensuring accurate, up to date information is held for all staff at all times Assist in the coordination of recruitment and induction process of all new clinical staff Assist in facilitating internal audits to provide quality assurance and identify areas for improvement and development To collate and analyse information which will inform and support the Quarterly Performance Reports Manage internal and external telephone queries Support the on-going maintenance and review of all Core Care Links policies and procedures Ensure service user feedback is collated and analysed and support the Operational Supervisor to implement the lessons learnt, representing continual service development Maintenance of the organisations website to ensure accurate information is available for the public and staff members regarding the services delivered Support management to ensure all requirements in relation to our Care Quality Commission registration are maintained and exceeded Support the operational development and roll out of any new service models Provide administrative support to the Clinical Directors Provide support and cover to Administrative & Finance Officer when needed Any other administrative duties as requested by the organisation