Conference and Events Coordinator, West Yorkshire
Client: RBH
Location: West Yorkshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 3ab8368b5aa6
Job Views: 94
Posted: 02.03.2025
Expiry Date: 16.04.2025
Job Description:
The Met Hotel Leeds, King Street, Leeds, West Yorkshire, LS1 2HQ
JOIN OUR FAMILY
At RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
2024 is set to be an exciting year for The Met with plans to restore the hotel from inside-out and transform from top to bottom. If you’re truly passionate about your career in hospitality and ready for your next challenge, then we want to hear from you!
We have an exciting opportunity to join our Meeting and Events sales team here at The Met Hotel, Leeds. As a Conference and Events Coordinator, you will thrive on delivering great customer service and will go the extra mile to exceed our guests’ expectations.
If you have a flair for organisation with great communication skills and can turn ideas into reality, then this varied and exciting role could be the role for you.
What you'll be doing...
* Handling incoming Conference and Event enquiries from initial enquiry to post-event follow-up.
* Conducting show rounds and tours for prospective clients, showcasing and selling our beautiful hotel and meeting spaces.
* Liaising with clients to understand their requirements and ensure they have the best possible experience in the run-up to their event.
* Using a keen eye for detail to ensure all event details are translated to the system and handed over to the Operations Team, ensuring the smooth running of the event.
* Exceeding customers’ expectations and being motivated to continually develop service levels.
* Answering any questions via email and phone to ensure that all queries are dealt with in an efficient and effective manner.
* Obtaining client feedback and making appropriate changes for improvements.
* Driving sales activities through strategic planning and client engagement.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
* Have a positive ‘can do’ attitude.
* Be willing to learn and show that they care.
* Exceptional attention to detail.
* Ability to remain calm under pressure with excellent telephone manner and the ability to multitask.
We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail, and will commit to providing outstanding service to our guests. Previous experience within a similar role is preferable but full training is provided.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
* Enrolment onto our RBH Sales incentive programme with the opportunity to earn up to an additional £2,000 per year.
* Discounted hotel room rates for you and your friends & family.
* Extra days holiday for your birthday.
* Flexible working arrangements.
* Pension.
* Free meals on duty, saving you over £1000 per year.
To learn more about our full benefits package, watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
#LifeatRBH
The Met Hotel Leeds, King Street, Leeds, West Yorkshire, LS1 2HQ
* Job Ref: RBH14611
* Branch: The Met Hotel Leeds
* Location: Leeds
* Salary/Benefits: £24,785 per annum + Incentive program + Great Company Perks!
* Contract type: Permanent
* Hours: Full Time
* Shift pattern: Working 5 days over 7, normally Monday to Friday.
* Hours per week: 40
* Date posted: 02/08/2024
* Closing date: 17/09/2024
Opening in the late 1800's, The Met Hotel Leeds has welcomed guests to Leeds for over a century. Designed by local architects Chorley & Connon, this hotel is renowned for its Victorian terracotta facade and stone cupola taken from the city's demolished 4th White Cloth Hall. Today, The Met Hotel Leeds is still a much-loved landmark in Leeds' cityscape, blending its original design with contemporary interiors to create a 4-star city centre retreat.
At our restaurant and bar, you can enjoy seasonally inspired dining and drinking, with menus crafted from local ingredients - all in a stylish setting. Perfectly suited for weddings, meetings, and conferences, The Met Hotel Leeds is home to 15 flexible modern event spaces ideal for any occasion. Just minutes from the train station and close to the city's prestigious shopping quarter, bars, and restaurants, The Met Hotel Leeds is ideally located for city breaks, business trips, and events.
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