The Claims Handler will cover Commercial and Personal Lines areas of the business which include a specialist nursery insurance scheme.
The Handler will deal with a wide range of claims including Property Damage, Business Interruption, Equipment Breakdown, Employers Liability, Public Liability, Professional Indemnity, Directors & Officers, Liability, Terrorism, Cyber, Financial Crime and Motor/Motor Fleet.
The role:
* Review and assess insurance claims across different products to determine coverage and liability
* Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim
* Investigate and gather evidence to support claims decisions
* Negotiate with claimants, insurers and others to reach settlements
* Ensure all claims are handled in a timely and efficient manner, adhering to FCA guidelines and company procedures
* Maintain accurate and up-to-date records of all claims activities
* Maintain an efficient diary system for all claims, ensuring claims are chased as required
* Mentor and provide guidance to other claims handlers
* Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times
* Develop and maintain good working relationships with clients and insurers
* Keep up-to-date with changes in both the Insurance and Childcare Industry
* Prepare claims reports to be presented by Account Executives on larger cases
* Conduct learning, training and assessment exercises in accordance with the individual T&C scheme applicable to you
* Identify further areas for own development as required
Required skills:
* Good verbal and written communication skills
* Accuracy and excellent attention to detail
* Computer literate in Word, Excel, and Outlook
* Strong analytical skills
* Ability to work well within a team
* Key Skill
* Qualifications
* Minimum 5 GCSE A-C grades including Maths and English
Experience:
Minimum of 5 years of experience is required within the commercial insurance sector. Working knowledge across different classes of claims would be an advantage.
Benefits:
* Competitive salary
* Generous workplace pension
* Regular and varied training opportunities
* Career progression
* 25 days annual leave
* Parking
* Regular socials (paid for)
* Breakfast sandwiches on Friday morning
* Dress-down Friday
* Break out room and outdoor space
* Fun events/activities to support charities
The company is a well-respected brokerage with a small and friendly team based in Bolton.
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