Job Description
Job Title: Customer Service Representative
Location: Surrey, UK
About Us:
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for Customer Service Representatives to join a leading financial services organisation dedicated to helping clients achieve their financial goals. The successful candidates will join a company that prides itself on delivering exceptional customer experiences and fostering a supportive and dynamic workplace.
About the Role:
As a Customer Service Representative, you will play a vital role in providing world-class service to our clients. You’ll assist customers with inquiries, offer guidance on financial products and services, and ensure their needs are met with care and expertise.
Key Responsibilities:
* Respond to customer inquiries via phone, email, or chat with professionalism and accuracy.
* Educate customers on financial products and services to help them make informed decisions.
* Troubleshoot account issues and provide timely resolutions.
* Collaborate with internal teams to enhance the customer experience.
* Maintain detailed and accurate records of customer interactions.
What You’ll Need:
* A passion for delivering exceptional customer service.
* Strong communication and problem-solving skills.
* Ability to thrive in a fast-paced, team-oriented environment.
* Willingness to learn and adapt to new technologies and processes.
* Prior experience in customer service or the financial industry is a plus but not required.
What We Offer:
* Comprehensive training to set you up for success.
* A supportive and inclusive workplace culture.
* Opportunities for professional development and growth.
* Competitive salary and benefits package.
How to Apply:
Ready to start your journey with us? Submit your application today, and let’s work together to create a brighter financial future for our customers!