London - Hybrid
Full Time
For the UK Government, maintaining National Security is a 24-hour-a-day, 365-day-a-year mission. To support these complex operations, the MoD partners with this Big4 Firm to empower critical thinking and drive value across its strategic initiatives and technology investments.
As a Service Designer, you'll design and deliver E2E Service experiences for the UK's Defence, Intelligence, and Military Agencies. Collaborating with a talented design team, you'll provide a holistic and systems-oriented approach to problem-solving that involves planning and organising people, processes, technologies, and infrastructure to improve the quality of interactions between organisations and the end user.
1. British Passport Holder with active DV (Developed Vetting) Clearance.
2. Previous Defence, Military, Policing, National Security, Counter Terrorism, or Justice Project involvement.
3. Proven experience in service design, designing end-to-end services comprised of multiple digital products and touchpoints, and creating service design artifacts.
4. Strong understanding of user-centred design principles and methodologies.
5. Excellent visual and verbal communication skills, with the ability to effectively present and articulate design concepts.
6. Experience working collaboratively in cross-functional teams and managing multiple stakeholders.
7. Strong analytical and problem-solving skills, with the ability to think strategically and identify connection points across complex systems of people, processes, and technology.
8. Ability to translate user insights into actionable design solutions.
9. Familiarity with agile and iterative design processes.
10. Passion for creating exceptional service experiences and a deep empathy for users.
11. £55,000 - £70,000 (DoE)
12. 10%
13. £6,000
14. £5,000
15. Private Medical Insurance
16. 25 Days plus Public Holidays + buy up to 10 additional days
17. Annual Performance/Salary Reviews + Training & Development Budget
18. 8% Matched Pension + Group Personal Pension Plan
19. Up to a maximum of four times the Earnings Cap
For more information, apply below or contact us directly.
AMC/RKI/SDDD