You will need to login before you can apply for a job.
Customer Service Advisor - Complex Voice
Salary £23810
At Virgin Media O2, we're not just about keeping people connected; we're about making every interaction meaningful. As a Customer Service Advisor, you'll work with some of our most vulnerable TV, broadband, mobile, and telephone customers, where you'll make a genuine difference by providing exceptional support. You'll take ownership of their queries with empathy and care, ensuring every interaction enhances their trust in us and strengthens their loyalty.
What you'll be doing
* Resolving complex customer queries, taking full ownership to deliver seamless experiences.
* Supporting vulnerable customers with understanding and compassion, tailoring your approach to meet their individual needs.
* Communicating effectively, listening carefully and responding with clarity to ensure customer satisfaction.
* Playing a key role in meeting quality and satisfaction goals, contributing to a team dedicated to delivering first-class service.
Training
Your journey starts with a comprehensive induction and training programme during your first few weeks (9am-5pm, full-time in the office). After that, you'll transition to a 37.5-hour work week, with flexible shifts between 8am and 9pm and hybrid working options. Weekend work is part of this role, comprising about 20% of your schedule.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
* You must live within a commutable distance of our Manchester office in Wythenshawe and then to our new Manchester City Centre office at the end of 2025.
* Weekend work is required, making up approximately 20% of your schedule, with enhanced pay for these shifts.
The other stuff we are looking for
We're looking for people who can bring empathy, energy, and exceptional communication skills to this role. Apply if you:
* Have strong listening and communication abilities.
* Thrive in fast-paced environments where customers come first.
* Are passionate about building meaningful relationships and delivering great service.
* Have prior customer service experience (preferred but not essential), then we'd love to hear from you.
What's in it for you
We understand that benefits are about more than just perks - they're about helping you focus on what matters most. Here's what you can look forward to:
* A base salary of £23,810 with 20% uplift for hours worked on Sundays and after 8pm any day of the week.
* Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
* Market-leading maternity, paternity, neonatal, and carers leave policies.
* 25 days of annual leave, plus the option to buy and sell up to 5 extra days.
* A flexible hybrid working model: 3 days remote and 2-3 days in the office.
* Up to 10% employer pension contributions and life insurance.
Next steps
* Following your application, you will receive a link to complete an online video assessment.
* If you are successful at this stage, one of our recruiters will give you a call to discuss the role in more depth and give you a chance to ask any questions. From here, you will be booked into an assessment centre onsite with our hiring managers.
* Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team!
Your career with Virgin Media O2 starts here!
Visit this company’s hub to learn about their values, culture, and latest jobs.
Create a job alert and receive personalised job recommendations straight to your inbox.
#J-18808-Ljbffr