Responsible to Board of Trustees
Responsible for: Accounts Assistant, Office Assistant, Cleaner
Job Purpose: To provide a consistent, professional, confidential and compassionate service to members of the public and funeral service representatives, adhering to legal requirements and policies issued by the Board, delegating tasks to other members of staff as appropriate.
Main Responsibilities
1. Business - manage the core business of the Trust, to include funerals, burial enquiries, grave sales, maintenance contracts, wakes, lettings, memorialisations, trust memberships and associated administrative tasks and financial transactions in an accurate and timely manner
2. Staff - management and training of staff, preparing, issuing and maintaining all employment records, appraisals, work schedules and health and safety guidance, liaising with grounds staff and volunteers and outside agencies
3. Cash management – reconciliation of cash, cheque and card payments, bank transactions, petty cash, funeral fund, event sales, franking machine, credit control, donations and gift aid
4. Assist the Board with budgets and price increases and the associated administration thereof
5. Preparation of reports to the Board as required
6. Proactively seek solutions and improvements, bringing these to the attention of the Board, to include legislative updates
7. Fundraising
8. Any other tasks which may be required from time to time
Specific Duties:
1. Deal with enquiries/complaints from the public in line with Trust guidelines
2. Sale of services – graves, memorials, maintenance etc
3. Maintain accurate records of trust members
4. Issue/transfer of deeds
5. Update burial database and registers
6. Attendance/preparation of chapel, including turning pages in book of remembrance
7. Attendance at meetings, including minute taking, and AGM management
8. Liaise with outside contractors/volunteers/visitors.
9. Inventory control and maintenance
10. Insurance renewals and claims
11. Calendar management - arrange testing of equipment, fire checks etc
12. Update website and social media
13. Raise purchase orders, sales invoices
14. Complete banking sheets, bank reconciliations
15. Payroll –submit details to agency, check, print reports etc
16. Update accounting software and preparation of monthly/annual accounts
17. Maintain filing system and archives
18. Maintain procedures manual
19. Newsletters and mailings
Closing date for applications is 7th April 2025