Job summary An exciting opportunity has arisen for a full time Telephonist to join our busy team based at Regent Point. Please contact krystina.ternentnhs.net regarding shift patterns. Interview Date: 03 February 2025 15 Hours/ Week Weekend post Saturday and Sunday shift times between 08:00-21:30 You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE Main duties of the job Responsibilities will include the operation of a PC based switchboard to provide an efficient and effective service to both internal and external callers, with the ability to communicate effectively with confidence and enthusiasm. The ability to remain calm, concise, and polite under pressure. About us Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites: o Freeman Hospital o Royal Victoria Infirmary (RVI) o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site) o Newcastle Dental Hospital o Newcastle Fertility Centre o Northern Centre for Cancer Care, North Cumbria o Northern Genetics Service o Cramlington Manor Walks These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust Date posted 16 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata Contract Permanent Working pattern Part-time Reference number 317-2025-03-31-DR Job locations Regent Point 317 Regent Point NE3 3HD Job description Job responsibilities Operate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers requirements utilising the appropriate resources available via the database i.e. extensions, DECT, pagers mobiles and home numbers. To respond to all emergency alarms and contact appropriate personnel. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay. Job description Job responsibilities Operate a single service to support the Trust and its agencies, answering all calls for the Trust (Freeman, CAV Acute Services RVI and all community services) connecting calls to the callers requirements utilising the appropriate resources available via the database i.e. extensions, DECT, pagers mobiles and home numbers. To respond to all emergency alarms and contact appropriate personnel. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay. Person Specification Qualifications & Education Essential Good standard of education (GSCE or equivalent qualification / experience) Desirable RSA Level 2 or equivalent experience Knowledge & Experience Desirable BT trained or equivalent Busy switchboard experience Skills & Abilities Essential Good communication skills Accuracy skills Proven skills on switchboards To be able to work under pressure To be able to cope in emergency situations Ability to understand emergency systems Ability to problem solve Desirable PC literate Good written skills Ability to support staff through continuous development Be able to accept and act upon direct instruction effectively Person Specification Qualifications & Education Essential Good standard of education (GSCE or equivalent qualification / experience) Desirable RSA Level 2 or equivalent experience Knowledge & Experience Desirable BT trained or equivalent Busy switchboard experience Skills & Abilities Essential Good communication skills Accuracy skills Proven skills on switchboards To be able to work under pressure To be able to cope in emergency situations Ability to understand emergency systems Ability to problem solve Desirable PC literate Good written skills Ability to support staff through continuous development Be able to accept and act upon direct instruction effectively Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust Address Regent Point 317 Regent Point NE3 3HD Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)