West London Trust (WLT) is a dynamic healthcare organization committed to delivering high quality care to our community. We are currently seeking a dedicated, enthusiastic and motivated candidate to join our Integrated Care Team.
As the Referral Hub / Urgent Community Response Manager, you will have experience of working with multiple providers to provide professional and strategic leadership in line with agreed service objectives.
This role involves working as part of the management team with a focus on managing and delivering the referral hub as a single point of access for Ealing Community Partner services within planned and unplanned care pathways.
The referral hub operates 24 hours a day, 7 days a week, while the UCR SPA is covered 8am-8pm, 7 days a week. You will work in collaboration with NWL UCR and sector peers.
Your responsibilities will include:
1. Establishing and maintaining communication with various individuals and groups of service users, carers, and staff on complex potentially stressful topics in a range of situations.
2. Building relationships with GP’s within boroughs serviced to ensure the quality of referrals are appropriate.
3. Working with NWL ICB to further develop the NWL UCR hub.
4. Supporting and working closely with other ECP managers to ensure response times are within the commissioned targets and prevent any delays in responding to requests from the Hub.
5. Contributing to the development of services.
6. Ensuring any concerns, complaints or incidents are investigated within timeframes and learning is embedded in the team.
7. Developing and maintaining shared governance and performance across providers and partners.
8. Providing strategic oversight of the referral hub and UCR SPA to ensure there are no delays with the referral process and onward referral.
9. Providing strategic, operational, and managerial oversight to the referral hub and UCR SPA.
10. Working with peers within respective organisations to ensure discharge timescales as laid out in national guidance are adhered to.
11. Ensuring daily reporting is completed to the agreed standard.
12. Maintaining a collaborative role model approach during execution of these duties and at all other times.
13. Developing, sustaining, and evaluating partnership working with individuals, groups, communities, and agencies.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow, and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission, with forensic services rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
For further details / informal visits, contact: Name: Jon Luff, Job title: Interim Head of Unplanned Care, Email address: jon.luff2@nhs.net
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