Sue Ross Recruitment are working with a well established, international engineering company in the recruitment of a Part-time Service Administrator.
This is an incredibly varied and interesting role, where you will be the main point of contact for customers, and the company’s team of field-based engineers
Your duties will include:
* To be able to program engineers workscope and communicate to the service team effectively to ensure all details are understood.
* Follow up and log responses for sales quotation.
* Responsible for all aftersales spares enquiries and order processing.
* Liaising with finance department to ensure all works are invoiced after completion.
* Production of risk and method statement with support from the Service Manager.
* Booking of travel and accommodation for the service team.
* Liaising with procurement department to ensure service parts are ordered in a timely manner and available for the service workscope.
* RISQS / Sentinel coordinator.
* Manage after sales warranty process.
* Liaise with the Service Supervisor/ Manager whilst working on overseas jobs.
* Ensure all training records are kept up to date and within expiry.
* Carry out weekly revenue & sales reporting to ensure all orders are processed on the work system and also invoiced once completed.
* Ordering van stock.
* Ordering of repair parts.
* Spares order tracking.
* Ordering of PPE
* Inputting of timesheets and expenses.
* Filing and scanning of job sheets & sales orders.
* Update of working hours records.
This is a permanent, part-time position – working 24 hours per week which can be worked as three full days or 4 shorter days.
Applicants must have relevant customer service and administrative experience, ideally gained within an engineering or manufacturing setting.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment