Programme Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team Work location: 2-3 days a week on site with our customer and 2-3 days at home. Geographical proximity for our priority customer is key. Salary: Up to £85,000 Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us continues to change, we look for people who grab that change with optimism and excitement.Theseare thepassionate and high performingpeoplewho enjoy and thrive onthinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, andadd toour skills and experienceas we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what youll be getting up to on a day-to-day basis: At Littlefish, we pride ourselves on delivering exceptional service to our clients while driving substantial growth. As our Programme Manager for Strategic Accounts, you'll play a pivotal role in managing and expanding our relationships with existing customers. Your focus will be on overseeing a portfolio of key accounts, ensuring their success, satisfaction, and growth. You'll be responsible for driving revenue, profitability, and bookings while working closely with our delivery leads to ensure seamless execution of our services. This role requires a strategic mindset, excellent relationship management skills, and a deep understanding of our service offerings. You'll be the bridge between our clients and our internal teams, ensuring that we consistently meet and exceed client expectations while driving business growth. Your main duties will include: Portfolio Management: Oversee a group of strategic accounts, managing their overall health and growth Develop and execute account strategies to maximize revenue and profitability Monitor and report on key performance indicators for each account Revenue and Profitability: Drive revenue growth within assigned accounts through upselling and cross-selling opportunities Manage account profitability, identifying areas for cost optimisation and efficiency Forecast and track bookings, ensuring accurate pipeline management Client Relationship Management: Act as the primary point of contact for senior stakeholders within assigned accounts Conduct regular business reviews with clients to ensure satisfaction and identify growth opportunities Proactively address client concerns and manage escalations Internal Collaboration: Work closely with delivery leads to ensure successful execution of services Collaborate with sales and marketing teams to develop targeted account strategies Liaise with product teams to align our offerings with client needs Strategic Planning: Develop long-term account plans aligned with business objectives Identify and pursue new business opportunities within existing accounts Stay informed about industry trends and competitive landscape Reporting and Analysis: Prepare and present regular reports on account performance Analyse account data to identify trends and opportunities for improvement Provide insights to senior management on portfolio performance and strategies What are we looking for in the successful candidate? Proven experience in managing strategic accounts in the IT services or consulting industry Strong track record of driving revenue growth and profitability in existing client relationships Excellent relationship management skills with the ability to engage at all levels of an organisation Deep understanding of cloud and digital transformation technologies and services Demonstrated ability to develop and execute strategic account plans Ideally youll also have: Experience with portfolio management across multiple accounts Knowledge of project and programme management methodologies Familiarity with CRM systems and account management tools Understanding of financial metrics and business performance indicators Experience in the managed services or IT outsourcing industry What can we offer you? Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500 Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public / bank holidays Purchase and sale of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a prefer not to say).