Assistant General Manager - Milton Keynes, Buckinghamshire
We are now recruiting for an Assistant General Manager to help lead our team in providing the most competitive socialising environment for adults in Milton Keynes! This is a BRAND NEW venue opening up in Theatre District, so we’re hoping to be the go-to spot for all nights out!
Job Overview
Reporting into the General Manager and with circa 10-15 direct reports you will lead, inspire and forge an environment where we “Create Unforgettable Experiences One Guest at a Time”. Ensuring the safety of our team members and guests, operational excellence & driving the business forward commercially are all important elements of the role. Relentlessly pursue perfection.
Key Measures of Success
The maintenance and on-going improvement of the Company’s guest experience and feedback performance
The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training, and operational performance monitoring
The achievement of the Company’s Key Performance Indicators including revenue targets, visitor numbers, operating costs, stock control targets and overall budget management
Duties and Responsibilities
You will thrive in a multi-function, fast-paced, high footfall environment where being hands on is an essential part of your role
Follow the site’s opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform
Maintain high standards of hygiene in line with company procedures
Assist with stock management procedures as set out by the business. This will include performing ongoing stock checks and weekly/monthly stock takes
Manage stock levels through ordering and monitoring whilst reducing wastage
You will lead the way when it comes to ‘Getting stuck in’ and showing your team what a leader you are
You will take responsibility for the site in the absence of the General Manager ensuring full handovers take place before GM absence
You will enjoy partnering with your General Manager in recruiting, coaching, developing and mentoring your team and in the absence of the GM take the lead
Guest experience is at the heart of what we do so the ability to be face to face with your guests when you’re needed most is essential
You will have a good head for numbers with real commercial awareness and spot every opportunity to increase revenue and highlight your ideas to the GM
The Health & Safety of our teams and guests is our highest priority and as such this will always be at the top of your agenda when coaching and leading the Duty management team in day-to-day site operations
To ensure that the site maintains appropriate accident, incident, and associated contingency management arrangements, including test drills and staff training
To assist with the day-to-day maintenance and on-going improvement of the site’s overall presentational standards, internally and externally
To assist and support the General Manager to ensure the effective and efficient operation of the site’s overall premises and facilities management resources. This includes planned preventive and breakdown maintenance of building, plant, equipment, the operation of the catering and guest party services, and active management of all required inspection regimes
You will need to be a great communicator to your team and your guests ensuring all feedback is dealt with promptly & professionally
You will be adaptable, resilient, smart, full of integrity and a real role model
To assist and support the General Manager in the operation of the store’s team member performance management arrangements, including the effective operation of the probation period scheme, and any individual casework (for example, attendance, punctuality, sickness, maternity/paternity etc, discipline, grievance, etc) management, as required
You will create and maintain an exciting and energetic workplace for your team and a safe, fun-filled, exciting venue for all of our guests
Speak to every team member on each of your shifts
As with many roles, you will be required from time to time to work above and beyond your contracted hours owing to the demand of the business, its guests and team members
Qualifications/Skills
At least 2 years proven experience at management/supervisory level within a fast-paced leisure facility
A strong background in bar operations
Basic IT skills
3-day first-aid certificate desirable but not essential
Working Conditions
Salary: £28,000 per annum
You will work 40 hours per week based on 5 days out of 7 with weekend work essential
There will be a mixture of daytime, evening and night time work