EMERGENCY HELPLINE OPERATOR - LATES
Hours: 39.67 average per week
Shift pattern: 4on 2off 16:00-00:00
Salary: £23,805.17pa (£11.54ph) starting rate rising to £24,073.34pa (£11.67ph) upon successful completion of probation.
Location: Remote
Start Date: 3rd March 2025
Training commitments:
You will need to be able to commit to 4 weeks of training Monday to Friday 08:00-15:30 (35 hours a week).
For this role, you must have 5mbps upload and 15mbps download internet speed. All IT equipment required for the role will be provided.
Appello Perks
* 23 days holiday rising to 25 days annual + bank holidays
* Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
* 24/7 employee assistance programme with an easily accessible app!
* Family and friends’ discounts on our services & products
* Pension Scheme, up to 4% Company matched
* Smart Tech Benefit Scheme
THE ROLE
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.
Your hello can save the day or save a life. That's the power of hello.
At Appello, every call you answer makes a difference.
With a cool head, you’ll be handling varying calls, anything from providing reassurance, actioning accidental calls, test calls, to contacting emergency services.
ABOUT YOU
You must possess a genuine desire to help the community, be empathetic, and have the ability to sympathetically communicate with a distressed caller.
You have a minimum of one year experience in a call centre environment dealing with customers and have worked remotely.
A good general standard of education is required, but we believe that within the right core values and training you could thrive in this role.
This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.
READY TO APPLY
If you are interested in this role please follow the instructions...there are two parts to the application process
* Upload your CV and answer a few questions about yourself
* You will receive a confirmation email from us asking you to register with Test Gorilla who will then send you a link to the assessments - check your junk email!
OTHER INFORMATION
This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.
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