Customer Services Representative
Location: Farnborough
Salary: £25,000-£28,000 + benefits
My client, who is based in Farnborough, is looking for a Client Service/Customer Service Representative to join their team. We are looking for candidates who have strong customer service skills and are professional. This role requires someone to have strong communication skills and excellent attention to detail.
Daily Duties
The purpose of the Client Liaison team is to be the lead point of telephone and email contact for clients and prospects needing our advice and services.
The team manages both our inbound and outbound customer service, booking appointments with our advisers and being the first line of response for answering any questions our customers have.
1. Responding to customer emails that are sent into the Client Liaison team that require follow-up.
2. Outbound GDPR compliant calls with clients and prospects after the launch of a marketing campaign to book appointments.
3. Generating the required number of quality appointments (i.e., where there is a genuine need for our advice) to clients and prospects.
4. You will be expected to report on your performance, highlighting any areas you have encountered that may require a different approach or training.
Skill Set
1. Attention to detail.
2. Excellent communication and listening skills.
3. Excellent telephone manner.
4. Strongly customer-focused and able to manage and overcome objections in a financial services sales context.
5. The ability to relate to people and not get flustered in conversation.
6. Accuracy and attention to detail are paramount.
7. Resilient and diplomatic.
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