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Job Details
We are currently looking for Support Assistants who will contribute to the professional customer focused Business Support Service that provides a wide variety of administrative tasks - you will work alongside Managers and colleagues supporting the following areas of the Council:
Building Services
Housing Services
Health & Social Care
Education & Children’s Services
The role involves providing a comprehensive Business Support Service by using computer systems and processes to support service delivery including:
Data input/word processing using Word, Excel, PowerPoint etc. generating letters and responses for signature and/or issue and spreadsheets, checking quality of output and advising on layout and presentation if required.
Preparing and distributing documentation using Microsoft office packages and Outlook e-mail system, filing and e-filing.
Financial transactions using the Council’s financial systems e.g., Oracle, Ash Debtors, LAGAN.
Printing, scanning, copying, mail handling and other general administrative duties.
Minute taking of meetings held by the Social Work Service.
Attending/scheduling meetings either as an individual or to represent the team or to take notes/minutes of meetings. Assist in the arrangement and organisation of diary appointments.
Post 1 - Permanent, based at Bankhead: Costing & Billing - Processing, monitoring and analysing costing transactions to allow accurate billing to Housing and Property Services.
Post 2 - Permanent, based at Bankhead: Electrical Testing - maintaining a programme and scheduling electrical tests for FC properties. Updating systems with compliance records and documents, handling customer queries via telephone/e-mail to re-schedule appointments for electrical tests and other component replacement programmes.
Post 3 - Permanent, based at Bankhead: Gas Servicing - scheduling services for gas boilers, sprinklers and fire alarms for FC properties. Arranging enforced access, updating systems with compliance documents, updating asbestos register, raising orders.
Posts 4 & 5 - Temporary, based at Bankhead: Fife Equipment Loan Store - contacting clients to schedule delivery and collection of NHS specialist equipment. Update systems and generating requisitions via Oracle.
Post 6 - Temporary, based at Bankhead: Costing Unit & New Builds - Printing construction drawings and updating systems with compliance documents for new build properties. Handling service requests via e-mail and updating costing registers for surveyors.
Posts 7 & 8 - Temporary, based at Fife House - Minute taking for meetings held by the Social Work Service, preparing, and distributing documentation, mail handling, invoice/payment/cash processing, scheduling meetings and appointments, handling customer enquiries via phone, e-mail, filing and e-filing.
Where the posts allows there is the opportunity to operate a blend of working from home with kit provided and working in a council building. Office/home working is dependent on the needs of the service and the services we support.
We provide a range of employee benefits including:
Local and national discounts - supermarkets, restaurants and retail.
Local Government pension scheme.
Generous holiday entitlement of 24 days + 8 public holidays, rising to 29 days + 8 public holidays after 5 years’ service (pro-rata).
Access to and support with a range of training opportunities - including individual training plans and access to funding for formal qualifications that you will need for the job. A great opportunity to learn something new.
Business Support offers an individual training plan for all employees which will enable opportunities for further development and training as required.
A link to the role profile is included at the bottom of the advert. You will be required to submit a personal statement which should link to the role profile and to the ‘How We Work Matters’ framework as part of your application. Ensure examples of experience are given to support your application.
The Person
Educated to National 4 with core skills modules, SVQ1, 3 Standard or “O” Grades or equivalent.
You should ideally have experience of using current Microsoft computer-based applications to carry out a range of duties. Good communication skills are necessary including an awareness of customer care with telephone, e-mail, and face to face enquiries.
An awareness of confidentiality is essential, along with how you might handle this type of information in a secure and safe manner.
Key skills required include accuracy, attention to detail, time management, customer service, interpersonal and organisational skills.
You are required to have good levels of interpersonal skills to enable you to work as part of a team or on your own as required.
You will be required to attend a virtual interview of around 30 minutes followed by a short skills test.
For further information please contact: Janice Paton - Janice.paton@fife.gov.uk or Melanie Greig - melanie.greig@fife.gov.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .