Residence Manager – Birmingham
Salary: £38,000 per annum
Hours Per Week: 42.5 Hours per week
Working Patterns: Our Management Team work flexibly throughout the working week Monday – Sunday. Days and hours will rotate weekly subject to demands and team availability, working on average 1 weekend out of 3.
About Vita Group
Our next-level apartment design offers a variety of studios to suit our residents lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Residence Manager to oversee the day-to-day operations of our residential property and ensure a safe, welcoming environment for all residents.
Responsibilities:
* Leadership: Motivate and lead the team effectively, providing clear communication and a positive work environment with a focus on a high level of empathy and understanding to achieve optimal results within the team.
* Tenant Management: Handle resident enquiries, addressing complaints, resolving disputes, and maintaining positive relationships with tenants and guests.
* Maintenance Oversight: Coordinate repairs and maintenance requests with maintenance operatives and contractors. Inspect property for issues ensuring timely completion of works.
* Financial Management: Manage tenant agreements and monitor Profit & Loss (P&L) accordingly, identifying cost-savings without negatively impacting luxury amenities and offerings to residents.
* Health & Safety/Compliance: Enforce building rules and regulations, ensuring adherence to laws and safety standards.
* Emergency Response: The first point of contact for emergencies, coordinating necessary actions during critical situations.
* Marketing & Event Management: Assist with marketing vacant studios, showcasing properties to potential tenants, and managing the leasing process. Organise events and initiatives to foster a positive community atmosphere.
Who We’re Looking For:
* An experienced and accomplished leader with excellent interpersonal skills and the ability to motivate, lead and develop teams effectively.
* A hands-on attitude, combined with strong communication and people management skills.
* A luxury brand ambassador with experience delivering a premium/luxury brand service or product.
* A strategic thinker.
* Flexibility: An ability and enthusiasm for working in a varied job with rotating shift patterns, days and hours. Our working patterns can start as early as 6am and finish as late as 9pm Monday – Sunday. Flexibility to accommodate shift patterns and demands is essential.
Benefits:
* Holidays: 22 days paid holiday, rising each year up to 25 days (pro rata).
* Bank Holidays: 8 paid holidays (England & Wales Bank Holidays) (pro rata).
* Your Birthday: We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
* Perkbox: All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter.
* Royal London Pension: Vita Group contributes a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
* Parties & Events: We host parties and events each year to celebrate success together.
* Recognition Programmes: We recognise and celebrate our people via numerous recognition schemes.
* Career Development: We onboard all employees with a thorough induction and learning & development programme.
* 24/7 Employee Assistance: All employees have access to a confidential service offering support and guidance.
Important: Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Education and Training
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