Detailed job description and main responsibilities We've provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children) All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. Following your corporate induction you will be expected to attend the Trust's Clinical Induction Programme for Healthcare Support Workers (which starts on the first day of employment). The programme is full-time (please contact the CSW Induction Programme Lead if you have any issues: rallennhs.net), lasts for two weeks and will involve travelling to both Trust sites. The programme includes two supernumerary shifts in the clinical area (an early and a late shift), all of the other days are classroom-based and run from 9am to 5pm Please note, we are currently unable to offer a certificate of sponsorship for Band 2 healthcare support worker roles as they do not meet the UK Visas and Immigration criteria. Please find below a link to the government website for eligibility criteria: https://www.gov.uk/health-care-worker-visa Person specification Qualification Essential criteria Good general education. Ability to read, write, perform simple calculations and communicate in English Holds or commitment to complete the Care Certificate Programme within the first 6 months Desirable criteria English and Maths Level 1 or GCSE English and Maths grade D/3 or above. Hold or willing to work towards NVQ Level 2 / Health and Social Care Diploma Level 2 / Intermediate apprenticeship Level 2 Skills Essential criteria Able to communicate accurately and effectively with patients and colleagues, verbally and in writing Good interpersonal skills. Basic computer keyboard skills. Ability to prioritise workload with supervision. Can demonstrate practical skills to others. Able to deal with the public in person and on the phone Able to support and reassure patients/carers Understands importance of maintaining confidentiality Able to follow instructions and complete assigned tasks. Experience/Knowledge Essential criteria Interest in working in a care setting Understands importance of and provides good customer care. Desirable criteria Previous experience of team work Previous experience of customer care Working in a healthcare or related setting Experience within a care role/setting In the event that we receive a high volume of applications, we may need to close the application process earlier than planned. To avoid missing out, we encourage you to submit your application as soon as possible. Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying. At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work. We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that experts in the workplace assess our staff and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk) Good luck We look forward to welcoming you to our exceptional team Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download Job Description and Person Specification (PDF, 384.6KB) Staff Benefits (PDF, 63.4KB) Tips when completing your application (PDF, 50.6KB)