Juice Recruitment is excited to be supporting a security company in their search for an Alarm Receiving Centre (ARC) Operator to join their team. This is a fantastic opportunity to work in a professional, high-security environment, monitoring and handling various alarm types, including Intruder, Personal Attack (PA), Fire, and CCTV. About the Role: The ARC Operator will be responsible for providing excellent customer service in a telephone-based role, ensuring all alarms and incidents are managed efficiently. This is a great opportunity for someone who thrives in a fast-paced, call centre-style environment and enjoys problem-solving. Key Responsibilities: Monitor and respond to various alarms, including high-priority/life-critical and non-life alarms. Process incoming calls and liaise with customers, clients, and security companies. Provide helpdesk support to clients and store staff. Accurately update and report on client records and information. About You: Confident IT skills, including experience with Microsoft Office, email handling, and accurate data inputting into a system. Strong telephone manner with excellent communication and listening skills. Self-motivated with a willingness to learn and a strong work ethic. Ability to manage internal and external relationships effectively. A valid CCTV SIA licence is desirable; however, company-funded training is available for candidates willing to obtain the qualification. What’s on Offer: Shift Pattern: Continental 12-hour shifts (4 on, 4 off, nights). Hours: 19:00 - 07:00. Training: Full training provided, with ongoing development opportunities. Overtime: Available but not compulsory. Requirements: Candidates must undergo a five-year employment reference check, a police (CRB) check, and a credit check. Transport: A driver’s license is desirable due to location unless based in the Hengrove, Bishopsworth, or Whitchurch areas near to (BS14). If you are looking for a rewarding role within a secure and professional environment, we would love to hear from you